Hotel Dar El Bhar

Chocola is best animator ! Animation is very good together, good people anf very funny.

Very disappointed with our experience. We came on Wednesday, August 26, at the end of the day with my mother-in-law and my spouse for several services: waxing, massage, hammam, scrub, and seaweed wrap. Unfortunately, the seaweed wrap was not up to par. The hammam was very rushed, with a person opening the door every two minutes, which made us jump and made it totally impossible to relax. The scrub was also very painful despite the fact that I had pointed out my sunburn. The organization and privacy really need to be reviewed: I notably found myself face-to-face with my mother-in-law while she was naked, simply because our belongings were in the same space. Regarding my 50-minute massage, the service lasted about 20 minutes, which my spouse and mother-in-law noticed while waiting for me, knowing that I also had an eyebrow waxing. We therefore reported the problem to the gentleman at the hotel reception, who promised to call us back to find a solution. We were never called back. When we insisted with the spa manager, he laughed, changed the subject, and finally offered us 30 minutes of free massage, but only the next day. Since our vacation schedule was already organized, we explained to him that it was not possible. He did not want to hear anything and no other solution was proposed. We did not want to come back, we simply wanted a refund… Especially since when we were leaving, we heard: "Ah, Europeans..." We also noticed a lack of hygiene, an unprofessional attitude from some employees, and conversations in Arabic in front of us that we found very disrespectful. Finally, the sales pitch and the reality are, in our opinion, very far apart. The manager pushes for the most expensive services, but the reality is unfortunately very different. Some services advertised in the brochure were even refused to us on the grounds that the machines were broken. We are tourists, but that in no way justifies offering us a different or lower-quality service. We simply expected the booked services to be performed correctly and our complaint to be taken seriously. It is a real shame, because with such a pretty setting and such a promising presentation, we thought we would have a great time. Unfortunately, we absolutely do not recommend this establishment given our experience. We were staying with friends living in Djerba, who had recommended this establishment to us without having tested it themselves. Unfortunately, given our experience, they will not be able to recommend it to others and will certainly share our bad experience. It is a real shame.

A stone's throw from our holiday hotel, we discovered this hotel's spa along the beach. Family of four, we were taken care of by a professional and smiling team. A must-do 😁