Lella Meriam

1 star because unfortunately you cannot give 0. Very bad experience at this hotel. I clearly did not expect this, even less so for an establishment presented as a 4-star hotel. In our room, many things were in a pitiful state: broken air conditioning control left open with wires visible, out-of-order telephone found thrown at the back of the closet, damaged closet that no longer even closes properly, broken bathroom doors that were almost ripped off, faulty toilets, and hot water outages. The level of cleanliness was also very poor. The cleaning was not done properly and not on a regular basis. We even found trash under the beds. I really had the impression that some rooms were cleaned and others left aside depending on the people, so being nice and saying nothing clearly does not seem to help. The beach was also a big disappointment during our stay. It was practically unusable with a huge amount of foam, so very far from what one imagines when booking a seaside vacation. Regarding the food, very little variety and a huge amount of repetition. One finds practically the same things from one meal to the next, with little choice. What bothers me the most is not even that a piece of equipment might break down. That can happen anywhere. The problem is the accumulation: poorly maintained room, broken equipment, insufficient cleaning, problems in the bathroom, unusable telephone, broken closet, trash under the beds, and repetitive catering. The photos speak for themselves. For me, the condition of the room we received is absolutely not at the level advertised. I do not recommend this hotel and I will not return.

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