El Mouradi Beach

Dear Management , I didn’t want to write This In Expedia or here that I won’t Damage my Country Image Online in terms of Hospitality. (But Since You ignored my email, I have to) I am a Food and Beverage Director of one the International Airports In Canada . We had a Stay this weekend from June 16Th to June 18Th , we Got 3 Rooms one of Them was 475 . Today Morning During Our Breakfast my Dad had an incident with Restaurant Supervisor (if that was his Position), My Dad and I were in the line to grab an omelette and the Guy approches My dad and he Grabbed Him From His Hand Attempting To Re-organize the Line . PS: (My Dad was The Main Reason I came to Tunisia since he Just got an Open Heart Surgery, and we wanted to have Some Fun Time Together) My dad Told Him that he can’t Grab him from his Hand and he Refused that he Touch Him That way, because I believe we are the Guest. The Gentlemen Continue his Aggressive Action by even Fighting my Dad ! Wich is Crasy , and the funny Part was When He also Grabbed my Hand Attempting To continue Reorganizing The Omelette Line . And when I Told Him Please don’t touch me , he Told me ‘Smella Alik’ . And that made me Leave the Hotel immediately. I travelled To a lot of Countries for Holidays but This was the Worst Experience that I Ever Had . I Didint want to mention about the Dast in the Ceiling in Our Three Roms , because I know the Economic Situation of the country Can’t help For a Renovation, but I saw a Hard working Housekeeping Ladies that they Needed More training just To offer a Room with Not dast( Wich is the minimum I believe ). In Fact ,This email is Based on a 15 Years experience in the Hospitality Industry abroad. But at least when we come for a Holiday we don’t want to be Physically Agressed like This Time,because we are coming for Fun so we deserve to be Treated with a minimum of Respect as a Guest. Cheeers, Aladin Aouini (English/ French) / Food Service Retail Director/| Directeur des Services alimentaires Tim Hortons 5565 - Starbucks LS 24839 Email/ Courriel : aleddine.aouini@compass-canada.com Mobile /Portable : 306-280-6616 Image

i stayed there one night and could not bare it. the staff appear to be going through the motions and have very little enthusiasm for their job, we arrived late due to a flight delay and the massive travelers at the customs at the airport. no food for us even we have small children, we have asked even for fruits, nothing and no compassion. we have requested a baby cot from the reception and we waited hours, and at the end we did not get it. when claiming the bad service , the staff at the reception stated that they don't have baby cots.....after confirming they will deliver it at our room!!!! our baby slept between mu husband and I. Terrible smell in the room, very old furniture and the bathroom was terrible to use.... Terrible breakfast, very unpleasant staff, the hotel doesn't worth more than 2 stars!! Even though the beach is beautiful in there, it's not worthy in this one. I recommend booking another hotel in the region, you won't regret it...

Already at the check-in our stay started kinda poorly. Everything was very unorganized and two people at the reception had a flu and were touching everything and sneezing everywhere.. Maybe taking a sick leave isnt as easy but cmon... The line wasnt even that long and we waited 40 minutes. Then I wanted to go to swim to the pool which was so tiny and lacked hygiene so bad. There were dirt and a plastic bottle??? The room was a bit dirty and poorly equipped. This hotel has so much potential because the beach is unbeliavable beautiful and the garden area aswell. Then the restaurant was also a bit dirty and there was no one cleaning the tables. Such a shame really because hygiene should be a normal thing in a 4 star hotel. Staff was friendly all the time.