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Reviews from Guests

4.0/5

tripadvisor

4,897

Reviews

from real guests

jacksH3488WS

5

/

5

I loved staying here the entertainment was amazing especially a worker called JJ and Gem were very helpful and made the experince alot better

chrisbO1002KM

2

/

5

I have just returned from a 10 day, all inclusive holiday at this hotel on 15th September 2026. I don't know how this hotel has scored 4.5 on Trip Advisor, nor do understand how it has got a 4 star rating, I would give it a rating of 2 on Trip Advisor and 2.5 star rating, maximum. We booked the hotel through TUI, their representative in the hotel never gave any information about the hotel, nor did he enlighten us on the area of Hammamet, however he had several trips to sell that were remarkable value for money! We spoke to many English guests during our stay who all had the same opinion of the hotel, the consensus being it was very poor and they would not return or recommend to anyone. Let's start with a few positives. Great weather. The beach-front location is wonderful. Alcohol is plentiful, although they did run out of beer for one day. Breakfast is passable, I bulked up on eggs and omelettes, making me feel like Paul Newman in “Cool Hand Luke”. We did not partake in the evening entertainment, it was not for us, but the kids and some of the guests appeared to enjoy it. Now, let's give it an honest appraisal. The rooms are dated with many faults to contend with, maintenance will get round to fixing things ..... eventually. The hotel is dated and could do with a revamp if it wants to be a 4 Star hotel, maybe getting rid of the cockroaches in the bar would be a start, they start to get a bit lairy after a few drinks. There is no Wi-Fi in your room, this is only available in the lobby and is intermittent. The cushions for the beach sunbeds are filthy, as are those at the pool. Good luck in getting a sunbed at the pool, you'll have to be up at 6.00am to stand a chance. Thankfully the pool was not for us, the music is unbearable. If you want a day at the beach you can lie in until 8.00am, this will get you a spot on the beach, just not at the front which is a blessing as the constant revving of jet skis and speedboats can be distracting. The beach front restaurant that serves dinner has an odd odour as you approach the bar and can only be described as “The smell of drains”. At teatime, the main meals are barely palatable, a main stay appeared to be liver, blackened fish that stared at you woefully and some dodgy looking stews, however the Pasta Station and Salad Bar kept me fed; occasionally, they will surprise you with something that is quite enjoyable. You can book the "Speciality Restaurants", Italian, Asian and Tunisian; we gave the Tunisian a miss. The Italian was OK but the Asian was anything but Asian, we left our main course of, what can only be described as Chicken Supreme and Old Shoe leather beef that was majority gristle and fat. There are snacks available, crepes, paninis, something they call pizza (the cheese was akin to cheese spread) and a noodle dish with an option of gristly beef or chicken. Service can appear to be preferential to the French who are the predominant guests at the hotel; for example, we were told that the restaurant had no beer but magically it appeared on the French guests table. Although it is not a fault of the hotel, Hammamet outside of the hotel is, how shall we say, not very nice. This limited you to seeking out independent restaurants when you have had enough of the hotel fare and we didn't fancy the seedy looking cafes and Shisha Bars. I hope that you find the hotel you are looking for and my honest review will help go some ways towards you having a holiday you deserve and not what the brochure has promised.

Traveler07549080910

1

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5

Dirty hotel, identical food from the beginning of the stay to the end... chicken wings, panga, beef sauté in all sauces, cabbage and rice... if you want pizzas you have to give a bill otherwise you wait 20 minutes to be served. Towel in the room fridge because of a water leak... the staff does not acknowledge you... we have never experienced such a rotten club and I am not even talking about the excursions which are set up as a racket

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi