Le Monaco Hotel & Thalasso

Very bad experience at this hotel. The establishment advertises an indoor pool, a gym, a private beach, a restaurant, and a bar. However, upon our arrival, we found that these services are not available as advertised. The room also presents several problems: the mattress is much too large for the bed, the room light does not work, and the pillows were dirty. We reported all these problems to the front desk so that a solution could be found. The staff's response was particularly shocking: we were told, in essence, that "this is not France," that the person "did not care," and that they would do nothing. We paid for a service that does not correspond to what was advertised. The problem is not just the lack of comfort, but above all the total lack of assistance when we reported the problems. I advise future guests to carefully verify the services actually available before booking and to keep proof of what is advertised.

False Advertising & Shocking Service – Avoid This Hotel! ​I rarely leave reviews this negative, but our experience here was absolutely unacceptable. This hotel is guilty of blatant false advertising and terrible customer service. ​Here is exactly what you need to know before booking: ​The "Kitchenette" is Useless: The room is advertised with a kitchenette, but it comes completely empty. There were no cups, no plates, and zero cooking utensils. It is entirely non-functional. ​False Amenities: There is no Wi-Fi available. Furthermore, the indoor pool they advertise is non-existent, and the gym is completely derelict and unusable. ​The Pool Lie: We were told the main pool would open on May 1st. It remained closed for our entire stay. Because of this, we were forced to go to the hotel next door just to use their pool, which cost us an extra 20 TND per person, per day. ​Appalling Customer Service: The female receptionist was incredibly rude, dismissive, and showed absolutely no desire to help us with any of these issues. ​This place is a scam. They charge you for amenities they do not provide and treat you poorly when you point it out. Save your money and book the hotel next door instead

A beautiful residence located directly at the beach , we are currently in this residence, the staff is very friendly and with little care im mention very well to our maid who does her job well.