La Villa Bleue

Very disappointed by the welcome and the lack of professionalism. For my mother's birthday, I chose La Villa Bleue for its magnificent setting, hoping to spend a pleasant, calm, and serene time with her. Unfortunately, my experience was very disappointing, mainly because of the manager's attitude. From the moment we arrived, her welcome was neither warm nor smiling. I had the impression several times that she simply wanted us to leave the hotel as quickly as possible. She was notably clearing our table very quickly, really giving the feeling that we had to "clear the space" as soon as possible. A particularly unpleasant behavior when you come precisely to enjoy a moment of relaxation and celebrate a family event. The most shocking thing remains a remark I heard while I was in the restroom: "Where is the boy? وينو الطفل ؟". She thought that I left without paying. I should specify that I am 35 years old and that I am a teacher. This remark deeply surprised me, and I found it particularly inappropriate and disrespectful. The server was very fast and very, very kind. Regarding breakfast, at 45 dinars (90 dinars for two people), I do not consider it to be worth the price. I understand, however, that one also pays to enjoy the setting, the beauty of the place, and the view. La Villa Bleue has an exceptional setting, but unfortunately, the welcome and the service are not up to the level of this setting. It is really a shame, because with a more professional, warmer, and more respectful welcome, the experience could have been completely different.

Emna, I wanted to express my sincere thanks for your responsiveness, your availability, and your professionalism regarding the problem encountered with the dates of my reservation. The situation was particularly urgent since the reservation had been recorded for dates different from those requested. Your quick intervention and your involvement allowed the problem to be resolved effectively and in a reassuring manner. It is important for me to highlight the quality of your assistance. In this type of situation, being able to count on an attentive, responsive person who is concerned with providing a solution really makes the difference. A big thank you to you, Emna, for your help and for the follow-up provided to my request. Best regards, Fouad BENCHIKH-LEHOCINE

1/5 This was, without question, one of the most disappointing hotel experiences I have ever had. I originally booked through Booking.com and later extended my stay by one night. Before agreeing to extend, I confirmed the total price with a member of reception, Feryel, who expressly agreed to honour the Booking.com rate. She also confirmed that I could check out at 2.00 pm on my departure day. On the day of checkout, despite that agreement, I received a call demanding that I leave my room immediately. When I explained that a 2.00 pm late checkout had already been agreed, I was treated as though no such agreement existed. Being chased out of your room after relying on the hotel’s confirmation is unacceptable. The situation became even worse at reception. Instead of honouring the agreed Booking.com price, I was presented with a higher bill and pressured to pay while trying to leave for my flight. I repeatedly explained what had been agreed, but it made no difference. I felt I had no realistic option but to pay under protest in order to avoid missing my transport. To make matters worse, the room itself did not match what I had booked. I paid for a Junior Suite, which was advertised as having a separate seating area. The room I was given did not have a separate seating area at all. There was no explanation, no acknowledgement and certainly no adjustment to the price. Throughout my stay, I found communication inconsistent, agreements were not honoured, and customer service fell well below what should be expected from a hotel of this standard. As an international traveller, I expect that when a hotel confirms a price and confirms a late checkout, it will stand by those commitments. Unfortunately, that did not happen here. I have retained the Booking.com confirmation, the agreed amended reservation, and the hotel invoices, all of which I have submitted to Booking.com as part of my formal complaint. I cannot recommend this hotel. There are many beautiful places to stay in Sidi Bou Said where guests can have confidence that the agreed price will be honoured and that they will be treated fairly. Sadly, this was not one of them.