Orucoglu Thermal Resort

We were very pleased with the hotel; the thermal pools, the heated outdoor pool, and the food were excellent. There were plenty of activities for the children; they weren't bored at all. We'd like to go again.

This is my fourth visit, and each time I've encountered more attentive, respectful, and friendly staff. I especially want to thank the housekeeping ladies and Mr. Mustafa at the reception when we stayed in a room without a balcony. I'm looking forward to visiting again as soon as possible.

I'm writing down the positive and negative points about the hotel we'll be leaving soon so that those who want to come can make their decision accordingly. First of all, the hotel is spotlessly clean. It's already one of the hotels famous for its cleanliness, and it fully deserves that reputation. The number of pools seems sufficient, but it's also true that they are crowded. The food is delicious; especially the bakers, whoever they are, they do a fantastic job. Although the facility is half-board, they provide really nice snacks, which surprised me; they really did a good job. There's plenty of space for children. Inflatable castles, mini clubs, entertainment. Free Playstations, table tennis, etc. are great. Now let's look at the negative aspects. What does it mean, for example, not to serve drinks at dinner? It's so obvious they're doing this for extra money; far from hiding their intentions, they even have staff coming to sell drinks from a car. 😂 This is unacceptable for a hotel like this. They don't normally dispense carbonated drinks from vending machines; you get fruit juice, tea, and coffee, and they've covered those up or something, which is just not good. Meal times are also designed to get customers to spend money. Breakfast between 7-10, then a light lunch between 16-17, and dinner between 19-21. Don't give them anything between 10 and 16, but then dinner comes out two hours later, is that it? That malicious intent is one factor that put me off the hotel. Another issue is that because there are no plates left for customers who arrive later at the meal, the staff are on alert and as soon as a plate becomes empty, they rush in saying, "I'll take it if it's available." They even asked "Are you still eating?" when my plate was only a quarter full :) This constant monitoring thing is also very disturbing. Imagine, the whole hotel is missing a plate :) I mean, literally missing something. Constant monitoring exists in swimming pools as well. Swimming caps are mandatory in the pool, okay, but there's also a constant whistle. You! Put on your bonnet, you! Where's your bonnet? One person says you don't need a swimming cap on the slide, another says wear your cap. My daughter was traumatized too, because I forgot to get my bonnet after going down all those stairs," she said. I didn't see anything that looked like nightlife. There's such a thing as a DJ night. We, as guests, filled the venue. A staff member opens a playlist on a laptop and changes songs, that's all 🙄 All the young people said, "We used to do that in our rooms too." The surrounding green areas and hammocks are lovely, but I don't know if it's the hotel's fault, but when you sit there for 10 minutes, instead of 20, the mosquitoes are burrowing holes; you're getting bitten twice a minute! 😂 The staff are generally very helpful and friendly, but when I went down to the cafeteria for lunch at 9 PM, there were naturally no empty tables left; people were already packing up their belongings and a new table was being set. There's no problem with that. The person in front of me ordered a table, then my wife pointed to another table and I looked at her as if to say, "Could you set a table here too?" and she started complaining. Thank God my wife didn't hear, and I pretended not to notice. I said they might be overwhelmed by the workload, and we continued. It only happened once, but just so you know, my wife would have caused an argument if she had heard.