Bera Ankara

I stayed at this hotel for one night, and it was by far the worst experience of my three-week trip around Turkey, during which I stayed in numerous hotels in both major cities and smaller, more remote towns. I genuinely cannot understand how this property can be rated as a five-star hotel. We were initially given a smoking room, even though we had not requested one and were not informed that it was a smoking room. The stale smell of cigarette smoke was unbearable. We asked to change rooms, and the reception staff - who were polite and helpful - assigned us another one. Unfortunately, the situation did not improve; if anything, it became worse. The second room had an overwhelming sewage smell coming from the bathroom, possibly due to blocked drains. The water drained extremely slowly from both the sink and the shower, and the smell permeated the entire room. I cannot say whether it was connected to the hotel, but both my partner and I felt unwell for an entire day after our stay. As we had not eaten or drunk the same things, food did not seem to be the cause. The hotel is also located on a very busy road, right next to an intersection. The rooms - at least the two we experienced—have virtually no soundproofing. Even with the windows fully closed, the traffic noise was extremely loud and constant. The entire property feels dated and poorly maintained. The lifts do not require a key card, meaning that anyone can access any floor. Perhaps this explains the rather excessive security measures at the entrance, including a metal detector and a security guard permanently stationed there. Overall, this was an experience I would never wish to repeat and a hotel I cannot recommend.

Excellent location, great food, hospitality & comfort, family friendly facilities Thanks for the great experience you made our 2 nights stay in Ankara ❤️

For anyone visiting Ankara, New Park Hotel is a place you can book with complete confidence. The rooms are spotless, the beds are exceptionally comfortable, and the hotel’s commitment to cleanliness and order is evident in every corner. Even during the hot summer months, the rooms remain pleasantly cool and comfortable thanks to the excellent air conditioning. The food was outstanding. Breakfast offered a wide variety of high-quality options, the main courses were delicious, and the selection of salads, fresh fruit, and desserts was excellent. We stayed as part of a sports team, and everyone was able to find plenty of dishes to suit their taste. What impressed me the most, however, was the professionalism and genuine hospitality of the staff. From the reception team to the restaurant staff and housekeeping, everyone was friendly, attentive, and always willing to help. The team at New Park Hotel truly makes every guest feel valued. I would gladly recommend this hotel to anyone visiting Ankara, and I would like to thank the entire team for making our stay such a pleasant experience.