Grand Kaptan

So we arrive and the staff at the hotel were attentive and smiley on the reception who helped us with another room so that was great. Two gentlemen and a lovely women who I think runs the reception area. Get to the rooms and rooms are ok but a bit dated and my room had a shower curtain which I thought for a 5 star hotel was a bit of a downgrade, the air con is ok and was this small vent on the wall which wasn’t fully functional and especially in the heat it was needed. WiFi isn’t free in the rooms so had to purchase that at the lobby. I wouldn’t class this as a 5 star hotel more like a 3 star. The bag boys were lovely and always happy to help you. The staff aren’t very helpful unless you tip them and just walk straight past you like you aren’t there. I will give a massive shoutout to this one lady waiter at the pool bar who unfortunately didn’t catch her name but she was lovely and always smiley and another young lady waiter who was also great. Out of all the staff, three waiters stood out for us but the rest couldn’t care less. We went to the beach a few times and the staff at the beach bar are miserable and don’t care. The umbrellas are useless. There is plenty of sun loungers at the pool and the beach so we never had to scramble for one or leave our towels on one so that’s a plus. The food is nice just like your bog standard all inclusive range. A lot to choose from but if you are a meat eater I wouldn’t bother as it was very dry. Loads of tables and an outside area which was lovely but yet again staff are standing around looking like they don’t want to be there. Entertainment team are absolutely lovely and always interact with you and trying to get you involved with the activities. Big shout out to Momo he was brilliant and the blonde lady who called me “strawberry”. The spa is an absolute must!! The gentleman was lovely who was on the front desk outside the spa and the ladies who did our massages were amazing. We had 3 sessions booked straight after we had a Turkish bath and couldn’t rate them more. Nisa and Rida you were brilliant and really helped us with our aches and pains. The spa made our holiday. 10/10 experience with them. Overall we won’t be returning. Very overpriced hotel. Not a 5 star hotel!!

What a lovely experience! Would recommend this hotel to anyone we get good food, excellent service and everything that goes with a great trip. You are taken care of from the moment you enter the hotel, until you leave. Extra thanks to Özlem at HR for her responsiveness to our needs. We will definitely be back!

Really cozy and great hotel and staff