Amara Prestige Hotel

The food is very delicious. The sea, the beach, and it's very enjoyable. The pool area is quite spacious and clean. Food and drinks are served everywhere. It's a very pleasant hotel for children as well.

Overall, we were very satisfied with our stay. The activities organized especially for children were extremely enjoyable and well-planned. We are leaving Crystal with beautiful memories and satisfaction from our 5th stay with the Crystal family. We would like to thank the entire team for their interest and effort.

It's a lovely resort, but our restaurant experience overshadowed our holiday. We stayed at Crystal Prestige Elite from September 5th to 12th. First of all, I can say that the hotel is a nice facility overall. Our room was good, the pools are large and quite suitable, especially for families with children. The fact that the hotel is spread over a very large area is also a nice advantage. The sea was lovely in the mornings, but it became choppy in the afternoons due to the wind. We found the grilled dishes particularly successful, but the other courses and desserts were mediocre in my opinion. There are also long queues during meal times. The fact that the hotel is very crowded also makes this situation a bit tiring. But the main problem for us was the air conditioning and the attitude of the staff at Öz restaurant. The air conditioners were working so hard that we were seriously uncomfortable while eating. Despite repeatedly informing the staff about the situation, no solution was offered. When we mentioned it for the last time, the waiter's response, "Go ahead and complain wherever you want, we can't turn this air conditioner off," and his subsequent argument was frankly unacceptable. My wife then went to Guest Relations and filed our complaint. But afterwards, no one came to check on us or ask if things had improved. What upset us most wasn't the air conditioning problem itself, but the fact that despite explaining our issue, we were ignored and eventually had to argue with the staff. It was really disheartening to feel so uneasy while eating at a hotel where we were on holiday. Overall, we unfortunately did not find the restaurant staff to be friendly. We weren't even asked if we wanted water at the table. Of course, it can be busy, but we would have expected a more attentive and friendly service in terms of communication and approach to guests. In conclusion: The facility has good physical amenities, adequate pools, good rooms, and is suitable for families with children. However, the attitude of the restaurant staff and the air conditioning problem we experienced unfortunately overshadowed the positive aspects of the hotel during our holiday. In particular, the fact that our complaint was not followed up despite being forwarded to Guest Relations was a major drawback for us. I hope the hotel management takes this matter seriously. Because in a beautiful resort, it's just as important for guests to feel valued and comfortable as it is for the resort to have physical facilities.