Crystal Sunrise Queen Luxury Resort & Spa

Excellent stay with friends — 9/10 We had a very enjoyable stay at Sunrise Queen Resort Hotel with friends. The location is excellent, the hotel has a very nice atmosphere, and the overall experience was relaxing and enjoyable. The food was very good, with a nice variety, and we were also very happy with the hospitality and service throughout our stay. The staff were friendly and helpful, and the hotel facilities, cleanliness, common areas, and overall organization were all very good. It was a great choice for a friends trip, and we had a very positive experience.

It's very big, very beautiful, suitable for children, I liked it very much.

SUBJECT: Notice that unilateral cancellation of a confirmed reservation is not accepted. Dear Sir/Madam, I was contacted today by phone regarding my reservation, which was confirmed by you, for the dates of August 6-9, 2026, and was offered the option of changing the reservation dates or canceling it and issuing a refund, citing a "technical problem". I do not accept this offer. My reservation has been confirmed by you, and the accommodation fee has been paid to you in full. Cancellation or rescheduling of a reservation unilaterally due to a reason not attributable to me is not legally acceptable. Therefore, I request that my reservation be fulfilled on the dates and under the same conditions as when I purchased it. If accommodation is not available at your facility, I request that you arrange for me to stay at a facility of the same or higher standard at no additional charge. Otherwise, I will seek compensation for all material and moral damages I may suffer, and I will pursue legal action before the Consumer Arbitration Board or the Consumer Court, as well as making the necessary applications to the relevant public institutions. I request that this issue be resolved urgently. Kind regards. Mehmet ER