Hotel Turan Prince Residence

We vacationed with our family at the Turan Prince hotel and would like to recommend it to everyone. Everything was top-notch. We especially liked the organization for children. A beautiful children's room with a playground, the children's animators and educators were very attentive to the children. They played different games and contests with the children. In the evening there was a disco for the children, learning dances, and awarding medals that the children were simply delighted with. Thank you everyone for a wonderful vacation and I recommend it to others.

We are completely satisfied with our vacation and felt very comfortable in the hotel. Actually, we just wanted to enjoy a bit of peace and quiet and relax this time. Nevertheless, the animation team kept including us and ensured a good atmosphere, even though we are no longer among the youngest. The mix of relaxation, various activities, and entertainment was just right for us. Every evening there was a nice show, so there was actually always something on offer if you felt like it. The hotel itself is very beautiful. The beach is well-maintained and invites you to relax, we liked the food, and our room was clean and tidy. However, we would especially like to highlight the friendliness of the staff. Regardless of whether at the bar, at the reception, with the cleaning staff, or in the other areas of the hotel – we were treated in a friendly and attentive manner everywhere. You can tell that the staff really makes an effort for the guests. We actually did not find anything during our stay that we could complain about. We do not know yet if we will definitely come back here next year, as we also like to get to know other hotels and places. But this hotel would definitely be an alternative for us again. Overall, a very nice and relaxing vacation. Many thanks to the entire team!

This is not our first time staying at this hotel, and overall, we like it very much. It is a premium, high-end property, and in many aspects, it truly lives up to its status. The cuisine is excellent—the food is genuinely delicious and offers a great variety. The cleanliness is also top-notch; the rooms are thoroughly cleaned, and the hotel grounds are beautifully maintained, green, and very tidy. However, this year, there are several major downsides that significantly impacted our vacation experience: 1. The kids' club has become much worse than before. The daily schedule and activities they promote do not match reality at all. Instead of the promised games and activities, children have been doing nothing but watching cartoons on TV for two days in a row. We are very upset because they can watch cartoons in their hotel room. The kids' club has so many great facilities and opportunities for engaging, developmental activities, but the staff simply ignores them. 2. Very weak evening entertainment and animation in general. Having visited this hotel before, we have a clear point of comparison—previous shows were much more interesting, vibrant, and engaging. This time, the entire animation program felt weak. The only highlight was the Gala Night. In contrast, the Turkish Night was a huge disappointment; the animators looked as if they were being forced to perform, showing zero positive energy or enthusiasm. It made us just want to get up and leave. 3. Terrible service at the hotel's hair salon. The male stylist working there behaved in an extremely rude and unfriendly manner while cutting the hair of a Ukrainian female guest. It is hard to tell whether this harsh treatment was specifically due to her nationality or if he is just generally disrespectful to clients, but such behaviour is absolutely unacceptable. The employee was completely rude and ill-mannered.In a high-level hotel like this, staff members have no right to be so rude or indifferent to their work, and management must control their personnel more strictly. The hotel itself is beautiful, but these specific issues leave a lot to be desired. We truly hope the management will address these problems and take corrective action.