Boutique Hotel Flower

Lovely, quiet hotel just a couple of minutes walk from the main centre of Camyuva. Different cooked options for breakfast every day. No bar or restaurant for evening meals but some lovely eateries close by.

The labor of employees is truly invaluable. However, it is the responsibility of the company to properly plan and direct these efforts. When the system is not set up correctly, the service provided cannot reach the desired level, no matter how well-intentioned the employees may be. This isn't our first time staying at a bed and breakfast, but it's our first experience with one. At one point, I questioned whether our expectations were too high. But when I saw that even the services mentioned upon arrival at the hotel were not provided, I realized that the problem was not our expectations, but the quality of service. First, the physical deficiencies of the room were noticeable. There was no kettle in the room. Besides the bed, there wasn't even a small armchair to sit on. No table or piece of furniture had been provided for unpacking the suitcases. There was no mechanism on the balcony to hang wet clothes or towels. In the bathroom, there was no towel rack next to the shower. You end up placing your towel on top of the shower stall, and it quickly turns completely black. After 4 PM, it was not possible to get a hot drink like tea or coffee at the hotel. I don't know if they serve cold drinks. In the bar, there was a bottle of whiskey whose opening date was unclear. When we first entered the room, the shower stall was sandy, the floor wasn't clean enough, and the bathroom trash can was used. The towels weren't dirty, but they didn't feel freshly washed; their softness and lack of odor gave the impression that they had been used before. The overturned glasses left in the room weren't clean either. Upon arrival at the hotel, we were informed that towels and bed linens would be changed every three days, while general room cleaning would be done daily. My expectation from daily general cleaning is at least the collection of trash, sweeping and mopping of floors, and a check of the bathroom. On the first day, when we were leaving the room, we reminded them about the cleanliness, especially since the area we arrived wasn't clean. I later realized that the trash had been collected and the street swept that day because we had reminded them. The next day, no one came to our room. I didn't feel the need to remind anyone again on the third day, as the towels would be changed and the cleaning would be done anyway. However, I was truly surprised when we returned to the room in the evening and saw that nothing had been done. I called the lobby. The colleague in charge arrived immediately and said, "I'll do it all." This is precisely where I say that the labor of a working person is valuable. But how could a proper room cleaning be done while we were all in the room as a family? I only asked him to collect the trash and leave a clean towel and cleaning supplies. We had to do the rest ourselves. The same staff member had helped with hot drinks the day before. It was around 7:30 PM; the time when people would want to have a cup of tea or coffee after dinner. "There's no one here, but we can turn on the automatic coffee machine for you," he said, trying to find a solution. If it weren't for the goodwill of the employees, the negative experiences we've had would have been much more frustrating. I informed them that I wanted to speak with the foreign official we frequently see at the hotel to discuss these issues. However, I received no response. I saw him the next morning at breakfast. Although I assumed he was aware of the disruptions, he neither offered an explanation nor a simple "sorry." I was particularly disappointed by this attitude, especially considering the serious lack of service, such as the fact that the trash in one room wasn't even regularly collected for four days. From what I observed, he was mostly dealing with foreign guests and relaying their requests to the staff. The reason I've written in such detail is not to offend anyone. Since I didn't have the opportunity to report the problems directly to the relevant authority, I wanted to at least let people considering this hotel know about potential issues beforehand. In a bed and breakfast establishment, room cleaning is entirely the responsibility of the business. People who pay for a vacation shouldn't have to worry about room cleaning instead of relaxing. Being forced to hang wet towels on balcony railings that clearly haven't been cleaned in years is unacceptable in terms of hospitality standards. If we had opted for apartment accommodation, we would have had cleaning supplies and could have done our own cleaning. I found the breakfast to be average. The chef was doing his best. Finally, I would like to say this: In the service industry, what we pay for is not just the room, but also the service. Guests should not be used as guinea pigs. These processes should be planned and supervised by individuals trained in the hotel industry and who are experts in the field, and any shortcomings should be addressed through training. As a customer, I shouldn't have to explain to staff that it's inappropriate to have a towel rack directly above the toilet or that hand towels shouldn't be hung there. These are part of the standards that a business needs to establish.

Unfortunately I had a very bad experience at this hotel. I had booked six nights, but chose to check out after one night and book another hotel on my own expense. The room was not cleaned as I expected. I found hair around and behind the sink, debris and dirt in the bathroom, and both sink, shower and armature seemed dirty and poorly kept. The refrigerator in the room did not work either. On my way to breakfast I found a cockroach at the hotel, which made me lose confidence in the cleanliness and hygiene. The balcony was much smaller than expected, and there were no pictures of the actual balcony in the hotel ad. The hotel was also much further away from the city centre than I had been impressed. When I addressed the problems with the reception, I felt unfortunately not being taken seriously. I asked to talk to the hotel manager, but was informed that he was not present. When I asked for a refund, the receptionist laughed at me and said: “Hahaha, you will never get your money back.” I felt this very unprofessional and disrespectful. I also complained to Booking.com and submitted documentation. The hotel informed Booking.com that my room had been inspected and cleaned again. After what I observed myself, this did not happen, as I was in the room all the time and no one came in to inspect or clean. My experience was unfortunately so bad that I chose to leave the hotel after one night. I can therefore not recommend this hotel based on my own experience.