Club Hotel Sunbel

We want to write an honest review of our holiday at the Sunbel Hotel. The hotel was a model of quality and beauty in its time, but that time has passed. Now-it is a hotel without frills, without high level and quality of service. General: The furniture in the rooms is old and unusable in some places, the floor coverings and plumbing need repair, the air conditioners work intermittently, the mini fridge is constantly heated. Doors close with a lot of noise and not the first time, which causes additional inconvenience. Swimming pool: in 14 days of stay, we were not able to swim in it, there are not enough sunbeds, the water is always dirty and its filtration is doubtful. The wet tiles are very slippery, and despite the constant cleaning of these paths, walking near the pool is extremely unsafe. Spa: Visited only for the purpose of receiving towels, the price is inadequately high. We spoke with other hotel guests, who also confirmed that the quality of services at the spa is poor and staff are asking for positive feedback. Bar: Since we don't drink alcohol, we had to settle for soda drinks, and there were also imitation juices, tea and coffee machines. Coffee is a separate issue: there are four machines in the hotel, but in a 24-hour format works only one, near the respite. However, due to the great walkability of the reception, it often lacked sugar, glasses, and coffee itself. Beach: the big problem is garbage. Guests and campers leave a lot of garbage, dishes, but remove it very rarely. Because of this, the overall appearance of the beach area is sloppy and uncomfortable. The sunbeds are very old, many are broken and not fixed, it is impossible to lie on them, many guests used several mattresses at once for convenience. Cleaning: in the specific room where we lived, there was a beautiful cleaner, always promptly and cleanly, at a specific time that was very convenient for us, a pleasant smell of cleanliness after cleaning, a change of linen and towels without comment. Restaurant: separate attention and respect to the waiters who promptly cleaned dishes, cutlery, wiped tables, always smiled and said hello. The cuisine is classic for Turkey, but don't expect seafood, plenty and variety. Breakfast is very modest, but we weren't hungry, but it's important to note, often just didn't come to dinner or lunch because of the uniformity of the dishes offered. It is also important to note that 10 years of vacation in Turkey we saw for the first time that the hotel staff do not eat with the guests, but go to specially allotted time to eat in the utility room. It's absolutely disrespectful to the team that works for the hotel. Animation: 10am charging, aqua aerobics, beach volleyball, children's disco and evening program. We tried our best to find the upside, but it seemed to us that Olga the animator was always "jolly" about drinking alcohol. Overall impression: we believe the hotel is tired, it needs repair and attention. But that's not all I wanted to write about. We are writing to you to lodge a formal complaint against the actions of the head of Serhat and the receptionist of Bilal, which have unfortunately become a source of serious concern and discontent on the part of the guests. During our holiday and stay at your hotel, we witnessed many situations that are completely unacceptable for an establishment seeking to provide quality services to its customers. When I approached Bilal for help, his reaction was extremely impolite and dismissive. Serhat and Bilal constantly shouted at not only their colleagues, but also found out the relationship with the guests in heightened tones, which spoils the overall impression of the hotel immediately upon entry. One of the hotel guests hit a cat that As a result, fell down two floors of stairs, we asked Bilal to review the security cameras and interview the man who did it. The situation has gone unheeded. We also told the reception that two girls smoked inside the restaurant, but there was no reaction from Serhat and Bilal. Not only did Bilal fail to pay due attention to our question, but he responded harshly, which made me uncomfortable. In addition, we have witnessed and seen on several occasions when manager Bilal begged hotel guests for money for the services of lodging in superior rooms, but there was no further lodging in these rooms. It seems that Serhat's leader supports all this and even encourages deception. Bilal was not only hypocritical but also rude in his attempts to organize his work, and often ignored problems, making the holidays of many hotel guests a real struggle for survival. We met people who had paid for the Family Room in advance from the tour operator, but Bilal moved them into a standard room in the basement floor, claiming that there were no rooms available and asking once again for money for the Family Room, even though the guest documents indicated a specific category. It was also terrible that Bilal intimidated many tourists not to approach local vendors or to leave the hotel grounds to avoid deception. Although Bilal himself made repeated threats to hotel guests, as we also witnessed. This is unacceptable. This behavior does not meet the service standards we expected to see at your hotel. We really hope that you will be able to review this situation and take the necessary measures to prevent such incidents. We are confident that every guest deserves to be treated with respect and consideration and would appreciate your attention to this review. However, until the situation changes and employees like Serhat and Bilal are fired, we will not return to this hotel (although we have been there three times) and recommend it to our friends and loved ones, as value for money does not match the reality. The hotel management needs to realize that due to employees like Serhat and Bilal, the Sunbel Hotel is going down and destroyed.

Everything super really enjoyed.Especially the animation and the animators.(Oli Fatya are the best.And the best excursions Mars travel.I became a darts champion and won a super prize.The holiday was very cool.The beach was very nice.The staff was polite and very cultured.The hotel became a cool place to offer the hand and heart of my favorite girl.All advised

Holidays in Club Hotel Sunbel, came from Latvia and were very happy with their holiday! The rooms are comfortable, clean and cozy, and have everything you need for a pleasant stay. Separately, I want to mention the excellent animation team. Especially the animator Olya is very positive, energetic and friendly, always created a beautiful mood and engaged guests in entertainment. Every night the hotel had a new and interesting program: belly dancing, karaoke, dance shows, discotheques and other entertainment. Thanks to that, you never had to miss a day. The staff is attentive and responsive, and the atmosphere is very warm and welcoming. Thank you Club Hotel Sunbel for your wonderful holiday! We'd love to come back here again and recommend this hotel to friends and acquaintances.