Unfortunately, this vacation was a big disappointment for us. Upon arrival, despite booking a Junior Suite, we initially received a standard room. Throughout the entire stay, we had to deal with defects again and again instead of being able to enjoy the vacation.
The room showed numerous signs of wear, the mattresses were sagging, and the cleanliness did not meet our expectations for a 5-star hotel.
Particularly distressing was the repeatedly strong smell of smoke in the room, which caused us to wake up several times at night or early in the morning. As a result, we suffered from sleep deprivation and headaches.
The service was also disappointing for us. Our complaints were often not taken seriously at first, and we had to follow up multiple times. Not only at the reception, but also in other areas of the hotel, we had the impression that friendliness and a willingness to provide service were often lacking.
In addition, there were other defects such as items being thrown from the balcony above us onto our balcony (including clipped nails, ash, and fruit scraps), ants on the balcony, and an overall impression that the facility is in need of renovation.
Instead of relaxation, we spent a significant part of our vacation making complaints, changing rooms, talking to the reception and the tour guide, and documenting the defects. We returned home significantly more exhausted than when we arrived. Based on our experiences, we unfortunately cannot recommend this hotel.
