Helios Hotel

We stayed at Helios Hotel from 28/08 to 04/09 with an all-inclusive package, but what we experienced was nothing short of a scam. The food was disastrous – about 80% cheap salads, no quality dishes, no taste, and no variety. There was nothing decent to eat and nothing worth drinking. Water was only available from dispensers mixed with artificial syrups, and the beer was watered down. If you wanted anything normal, you had to pay extra: €5 for bottled beer, €6 for a cocktail, at least €3 for an ice cream, and even bottled water came at an additional cost. This is unacceptable for a hotel that advertises itself as all inclusive. Between meals, there was absolutely nothing available – just coffee, tea, and watered-down beer. Essentially, you paid for an all-inclusive package that included almost nothing. The service was poor, the staff uninterested, and the overall conditions were below any acceptable standard. Everything seemed designed to force you to spend extra money on basic necessities. My recommendation is crystal clear: avoid Helios Hotel at all costs. It is not worth your money, your time, or your patience. This was one of the worst hotel experiences I have ever had. From the food and drinks to the service, everything was a complete joke. If you value your holiday, do NOT book this hotel!

Arrived after a delayed flight to a warm welcome at 2:30am. Having stayed here last year and having an awful time (the hotel was full of awful guests from all over the world) I decided to give it another try. Travelled as a group of 2 adult ladies (cousins) and 2 teenage girls. Room was cleaned daily, we had a family suite which was spacious with a balcony overlooking garden. Air con was fantastic and very necessary. Updated bathroom with large shower cubicle, large vanity mirror and hairdryer which worked well. Bedroom 1 had a new large, very comfortable bed, access to balcony and dressing table with drawers and stool, bedside tables with drawers. Studio Bedroom had access to balcony, 2 single beds, sofa (I think it was a sofa bed) fridge and was very spacious. Wardrobe with safe was in the hallway along with luggage store. Food was great, always something tasty and fresh, plenty of salads and at dinner,a freshly cooked bbq every evening along side the usual buffet options, plenty of choice at every meal. Pool is fairly small but was never crowded. The sun has gone from the pool area by 4:30 but sun lovers have the beautiful private beach area just 10 minutes walk away (or take advantage of the free shuttle bus) Lunch is served at the beach restaurant along with a full range of non alcoholic hot and cold drinks. (Alcohol is available at the beach, but not as part of the AI package) The bar at the poolside was never crowded and staff were attentive and constantly walking around to see if more drinks were required. All staff were super friendly. English speaking is limited but Google translate provided us with laughs, fun and some great conversations with good people. There is a Spa with massage and other treatments available, my cousin took advantage of this and reports were very favourable. One of the girls celebrated her birthday while we were there, the staff decorated a table for her and made her feel really special. Would definitely recommend Helios Hotel.

The Helios hotel was perfectly suited and beautiful for us.We booked a spot during the night trip to Ankara Konya.This year, because we stayed pleased, we chose the same hotel.The staff is very caring and friendly.Especially the owner of the hotel, Sabri takes close care of the guests.If any inconvenience occurs instantly. We did not encounter a problem.We were pleased with the visit.Thank you.