Surmeli Efes Hotel

Well, what can I say, we are regular visitors at this hotel visiting twice a year and again the hotel hasn't let us down this year from the minute we arrived 2 hour flight delay till the minute we left. Every time we visit we enjoy our holidays more and more , all the staff in every area are unbelievable and make our holiday so special, we can not fault them, they all work so hard and are so polite and nothing is to much trouble for them and we mean nothing is to much trouble for them they are all amazing ♥️♥️. We had a swim up room this time which was amazing , we did have a problem that occurred to the room with the room through no fault of the resort which was sorted out with great urgency and professionalism thank you reception team , maintenance team and Azid for the amazing response which never impacted our holiday at all due to the priority actions of all the staff involved 👍 A special big shout out and a massive thank you to Kelly as I was celebrating my birthday whilst at the hotel, and my family had organised a surprise through Kelly, which was absolutely amazing and so heartwarming ♥️ So a very big thank you Kelly and the team at the Mexican al la cart Raz and all the team for making my birthday a very special night 🎂. There have been negative reviews about the food but there are no problems at all with the food the selections are plentiful and there are theme nights the only problem with the food is the guests that leave the food warmers open and don't use the utensils supplied. Some guests I feel are very wasteful, having multiple plates of food on the table, which majority of it isn't eaten, so gets thrown away. There are chefs constantly walking around checking all the food and replenishing where needed and like all the staff the restaurant and kitchen staff are constantly working hard and are always polite and welcoming ♥️ and in all the years we have visited the hotel we have never had any issues regarding the food or anything else to be honest. The hotel is amazing, the grounds are clean , beautiful and are very well maintained constantly same as the all the pools and the beach. Myself and my wife would like to say a massive thank you to each and everyone of you and all your teams in your departments for all your hard work and professionalism and for making all our holidays at the hotel very very special as always. Going to miss the after pool drinks and nuts it's a tradition of ours 🙈 We have already booked twice next year to return and we can not wait as we miss you all already 🇹🇷. We would like to wish each and everyone of you good health and a well deserved break in the closed season after working so so hard . Take care all of you see you next year 🇹🇷♥️👍

First of all, Ms. Banu was a very nice person, very meticulous about cleanliness, the waiters were very friendly, but I didn't like the hotel's food at all, the evening entertainment was zero, I wouldn't recommend this hotel to young people, it's more suitable for older people.

This hotel was a huge disappointment. It was my first time visiting Kusadasi, and honestly, Palm Wings Ephesus cannot even compare to the five-star hotels in Antalya. There isn’t even a proper changing area near the beach where guests can change out of their swimsuits. The beach bar didn’t even have a Margarita cocktail! The hotel gym is barely bigger than a small bedroom. The hotel also has no exciting evening entertainment, dancing, parties, or lively nightlife. If you are looking for a fun and energetic atmosphere in the evenings, you will be very disappointed here. Another serious issue is the snack bar. There were large red wasps constantly around the food and dining area, making it extremely uncomfortable and even frightening to eat. The hotel did not seem to take any effective measures to address the problem or ensure the comfort of its guests. In fact, I was so afraid of these large wasps that I couldn’t even eat a single meal at the snack bar during my stay. I would not recommend this hotel to anyone, nor would I recommend Kusadasi as a holiday destination. If you have ever stayed at a five-star hotel in Antalya, you will immediately notice the huge difference in quality, facilities, entertainment, and overall experience. I genuinely regret choosing this hotel. It was a very disappointing experience, and I expected so much more from a supposedly five-star resort.