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Reviews from Guests

4.0/5

tripadvisor

529

Reviews

from real guests

bigpaddyquigley

2

/

5

We stayed in Room 105 The shower was broken on arrival and repaired the next day. Curtains don't close fully letting early morning light in. There was black mold in shower ceiling all over. Paint peeling of the walls. Walls paper thin you can hear your neighbours fart. Furniture was stained and moldy. Window wouldn't close without fear of breaking it. Window shutters were broken. Hall carpets are disgusting. The only good thing about breakfast is fresh omelette. Noise with works during the daytime so no siestas. Neighbours kept us awake till 0230hrs then the tram kicks in at 0600 right near our window. The pictures on its website are not what you are going to get unfortunately. The dinning room picture for example has widows. The actual dining room was poorly light and in the celler. Good location and the men at reception were very helpful and polite. The only reason we didn't move hotels was our transfers and pickups were prebooked and paid for to this hotel. On leaving we did hear some one else complain about their room and the attitude of the receptionist changed alot to him. We initially booked a deluxe room and it was changed to a lesser room. They stated the deluxe rooms were under refurbishment. Would we stay at the hotel again. Definitely not in a million years.

ElenaErna

1

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5

If you don't want to ruin your vacation, never brave this hotel. Stink/mold/grey laundry/showers in terrible condition/sewage smell/salinized furniture. Booked through the "island" read praise reviews (as it turned out bad they block, mine still hasn't been published) Photo on the island is not true!!! We also sold a non-existent room!!! The day before we checked in, they said the room was under renovation. Although it was disassembled a long time ago. Never again will I book travel through this aggregator. I believe I was deceived by providing false information. On the plus side are friendly staff and hotel location

kikifra85

2

/

5

Positives: the location, the value for money and the photographer hired for the photos of the site. The reality is quite different. It is within walking distance of the main and most 'popular' attractions, in an area full of shops and restaurants. Gülhane tram stop right outside the hotel door (priceless) and metro 10min walk. Really super convenient to get to the airport and every corner of the city. Cons: the hotel in general seems to have let a lot go, carpeted floors in the dirty corridors, ruined bathroom, broken toilet paper holder .. tiny room .. between the closet and the bed there was not even space to let a stroller pass (which barely fit in the elevator). In the booking we requested a baby cot but at the time of the room allocation the cot was not there. We pointed it out but they 'did not know the request' and brought the cot the following day .. Breakfast "very Turkish", very little sweet food (only one sliced donut, a jar with Nutella and some jam). The breakfast room is on the -1 floor, with always sticky floor, smell of perennial fry (the room does not have windows for air change) even at 8:30 (breakfast start time) and dishes not always spotless (one morning at 9:30 there were just no more cutlery) ... For the rooms the cleanliness was not exactly the best, the floor, especially the bathroom, was not cleaned well, complete with a "forgotten" towel scooped up behind the door .. there was neither the trabiccolo to place the suitcases nor a chair .. we had to leave the suitcases on the ground .. Uncomfortable shower for those who are taller than 1.80, and finishes to be completely redone; squeaky bathroom door. The temperature of the room was very high, open the window to try to cool it but unfortunately some guest of some other room decided to smoke overlooking the window, so our room smelled of smoke .. we fell back turning on the air conditioner all night... If you need to iron something there is ironing board on floor -1, in the lobby off the breakfast room.. Even the external sign is short of a letter..... a T has... escaped..... And do not lean on the handrail of the staircase at the reception because it is not fixed and you risk flying to the ground... Concluding: as little as we paid and for the use that needed us it went well enough, but absolutely the hotel does not deserve the 3 stars .. maybe two .. but poor.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi