Erboy

I have stayed in countless hotels around the world, from budget accommodations to luxury international brands. I rarely write reviews, and I have never felt compelled to leave such a negative one before. However, after our experience at Erboy Hotel, I feel a responsibility to share it with future travelers. We chose this hotel largely because of its excellent reviews on Booking.com. Unfortunately, our experience was completely different. The first issue was the cleanliness of the room. It was surprisingly dusty. Both my child and I suffer from severe dust allergies, so this was not just a minor inconvenience—it directly affected our health and comfort throughout our stay. A hotel room should be a safe and clean environment, especially for families. However, the biggest disappointment was the behavior of one of the night receptionists. Only about twenty minutes after checking in, I went to the lobby to welcome my younger sister and her husband. They were only visiting us briefly to spend some time with our children while they were also in Turkey. This family gathering had been planned for more than eight months and meant a great deal to us. The receptionist immediately questioned whether we were actually guests of the hotel, despite having personally checked us in only twenty minutes earlier. He then raised his voice and told us that visitors were not allowed upstairs because of regulations in Istanbul. If that is indeed the hotel's policy or a legal requirement, I completely respect it. Hotels have every right to enforce their rules. What I cannot accept is the way this was communicated. When I politely asked whether this policy was written anywhere in the hotel's rules or guest information, he stared at me aggressively and replied, "It doesn't have to be written." I have never experienced such an unprofessional, disrespectful, and confrontational attitude from hotel staff anywhere in the world. The problem was never the rule itself. The problem was the complete lack of professionalism, courtesy, and hospitality. This happened on the very first evening of our holiday and immediately changed the mood of a family vacation that we had planned for eight months. Instead of feeling welcomed, we felt embarrassed in front of our family and treated as though we had done something wrong. A simple, polite explanation would have been more than enough. I sincerely hope the hotel's management takes this feedback seriously and provides additional customer service training for the night reception staff. Hospitality is not only about offering a room; it is about treating guests with respect. The location of the hotel is excellent, which is unfortunately the only positive aspect that truly stood out during our stay. Based on our experience, I cannot recommend this hotel.

Clean, amazing view from terrace, good breafast. Everything was perfect! And really kind stuff!

The location of the hotel is unbeatable: less than 10 minutes from Sultanahmet and the ferry port, with a tram stop very close that allows for comfortable exploration of the city. It is surrounded by excellent Turkish restaurants and the entire atmosphere of the historic center, but surprisingly it is a very quiet hotel, ideal for resting after a whole day of exploring the city. The rooms are comfortable, the beds allow for wonderful sleep, and the shower is fantastic. The buffet breakfast is adequate and sufficient to start the day with energy. But the best, without a doubt, is the staff. Always attentive, friendly, and willing to help with anything. Special mention to Erkan, who made our stay even more pleasant with his warmth and professionalism. If I return to Istanbul, I will definitely repeat. Highly recommended! ⭐⭐⭐⭐⭐