Galata Residence Camondo Apart

Customer service could be much better. Our travel agent advised us that they had arranged for a late check out. However I received a call from the reception in a very loud agitated voice that we needed to check out immediately and the call was rudely cut off while I was explaining the situation. Maybe Marriott Bonvoy needs to retrain their staff regarding common courtesy. Also we were there in the heat of summer but the cooling system was very poor. Breakfast is also outside the hotel in the next building which is about a 5 minute uphill walk.

The most exciting thing about our visit is meeting three guys, Noya, Furkan and Alp. They are absolutely amazing and provided us with all info needed. Moreover, they helped us change rooms at night. They deserve to be promoted and cheered! Thank you.

As a Marriott Bonvoy Titanium Elite member, my stay here was extremely disappointing due to the following issues: 1. Upgrade Denied Without Reason & Poor Room Assignment: Upon check-in, the front desk explicitly acknowledged my Titanium status and admitted an upgrade should be provided, yet refused to process it without any valid reason (despite availability showing on the app). To make matters worse, the room assigned was not only tiny but also located at the very end of the hallway. It was uncomfortable and completely failed to reflect the respect due to a loyal member. 2. Breakfast Benefit Chaos: I confirmed breakfast inclusion at check-in (choosing it over points), only to be told at the restaurant that I wasn't eligible. The lack of communication between the front desk and the dining team caused significant embarrassment. 3. Generally Unwelcoming Staff: Most staff members at Check-in, Check-out, and the front desk had unpleasant expressions and lacked basic service awareness—they looked as if they were unhappy to be there. While a few younger employees were willing to help and had decent attitudes, the overall service standard was poor. If basic benefits are ignored without compensation, the Titanium status means nothing here.