Divan

We were on a family trip with my parents. The staff were friendly and helping. Shafa was especially helping, she explained everything for us and suggested we whattsapp her if we have any questions. Rooms were clean and big. The pool and sauna were amazing.

A solid choice if you want to stay near taksim. Staff makes a difference as they are all very kind and helpful, they do their best to make sure you have a comfortable stay. Hard product is a bit old though, we stayed at family room. Although everything is clean, hotel could see a renovation on old looking carpets and some of the furtniture at least. some of the competition is far ahead and it seems divan is neglecting an update. its been over 15 years since the rebuild of the property.

Unfortunately, Divan Istanbul has fallen far short of expectations and is definitely not worth its money. For a hotel at this level, service is very poor. There was no water at the hotel during our stay. That in itself is already unpleasant, especially considering the cost of the room. The water was not restored until about two hours later. Throughout this time, contacting the reception was also a problem – calls were hardly answered. When you pay a lot of money for a hotel of this level, you expect good service and a quick solution to such problems. Unfortunately, it wasn't here. The hotel itself is not bad, but the attitude to guests and the quality of service greatly spoiled the impression. For that cost, the service should be much better. Divan Istanbul is not worth its money.