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Reviews from Guests

3.0/5

tripadvisor

24

Reviews

from real guests

C3357IHhugod

1

/

5

I booked rooms in advance using the "pay later" option. Unfortunately the next day the whole amount was debited from my creditcard. I phoned and emailed to express my disappointment but they kept on repeating the same messages. I urge everybody to be very careful with booking a room at this hotel and take into account that customer service leaves much to be desired!!!

ClaudioKris

4

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5

Clean, welcoming and with very kind staff. Comfortable rooms, varied and plentiful breakfast. A slightly decentralized location to explore the city. Would definitely stay again! I haven't tried the spa. But otherwise everything great

_K7142UZ

1

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5

I would like to share my experiences during my stay at the Serenity Hotel in Istanbul. Initially chose another hotel near the center in the Sultanahmet area. Upon arrival at Istanbul Airport, the representative of the host company Fit holiday decided to please me, ,said that the hotel I chose, for a still unknown reason, could not accept me.Offered me the Hotel Serenity and convinced me that it was even better than the one I chose. I didn't have a choice but I agreed to take a preliminary look at it, which is really not far from the center. And I was also asked to sign a document saying that I voluntarily agreed to the change of hotel. When they brought me to the hotel outside, I knew it was a real four-story barn. And accordingly inside too. Hotel renovations I think were last done 40, 50 years ago. They offered a room on the ground floor, but it's not really the first, it's the basement. Immediately checked in and immediately after the water treatments in the combined bathroom appeared water on the floor which did not leave but constantly arrived .Even if it was not used. When asked to resolve the issue, it was unclear that a specialist might be called. The specialist never came. The next day he asked to move to another room. But it turned out the hotel was full. The next day they moved in. About breakfast. Terrible and scarce. It's just tea from the hot one. My Recommendation not to choose this hotel for anyone. Unless you want to ruin your holiday.

Facilities Details

Free Wifi

5 Available Room Types

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60 Square Meter

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60 Square Meter

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22 Square Meter

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20 Square Meter

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20 Square Meter

Facilities Details

Internet Access in public areas

Free Wifi