Suitel Bosphorus Istanbul

The service from staff is generally very poor unwelcoming and does reflect what you would expect from a premier hotel. If you are located by the pool and would like a drink you are expected to travel in the lift to the bar and get your own, despite many staff, not being busy at pool level and permanently on their phones There was fowl smell in my room which was never resolved to my satisfaction As a result I requested my money back on day one- via On The Beach complaints department as I felt uncomfortable and was getting nowhere. The hotel refused to return my funds in order I could find an alternative hotel, this was on the basis any refund on their part was discretionary. I cannot stress-strongly enough staff do not communicate and were generally unhelpful during my 10 day stay. Other residents I talked to at the time were having similar experiences and were leaving early. Avoid this unfriendly environment!

The staff is really humble and nice but the overall management of this place is not great. We were first given a room whose airconditioner did not work the whole night and it could not be fixed the next day. After raising it with the manager we got a new room. One day later he told us that someone has pre booked this room, so we were shifted the third time. The room in itself was not well maintained. There were cracks and spaces between tiles. We moved the bed (for kids) and there was a heap of dust underneath it. Also I understand that we used to leave the room by 1pm but even then after several requests, within our six days visit the room was cleaned only once. Finally in the end I asked for some compensation and was promised that our departure taxi to the airport would be arranged and paid by the hotel. Only to realise on the day (this was 4am) that it was not prearranged! The manager later messaged me that he would pay the taxi fare (€20) without any hint of apology for not arranging the taxi.

Loved loved loved this Hotel! The staff excellent! Room with terrace, excellent! Location absolutely FABULOUS!!!! Right by Taksim Square! Absolutely LOVED our stay here!!!!! Book you won’t be disappointed! Would go back here for sure! Thank you!