This is unquestionably the worst hotel I’ve ever stayed in. Their website is deceptive, offering services like paid airport transfer and laundry service that they don’t provide. Their pool has absurd hours (10am to 6pm) before closing and becoming a loud DJ space until 11pm.
Smoking occurs throughout the property, including in rooms. Cigarette burns apparent on carpet and furnishings. I encountered broken mirrors, shower doors falling off, and unattached toilet seats.
Air conditioning is sporadic and the hotel started controlling it centrally, turning it off while I was in the room.
Spa is inexplicably cash only.
Coffee bar is always closed.
Staff has regularly engaged in misinformation or deception.