Mavi Hotel

Don’t like putting negative reviews as we all know everyone’s experience of a stay is different. We arrived on a Jet2 package which up until arrival at the hotel at 0200 was seamless. Check in fairly ok although reception spoke very little English. Having got our room a very nice older porter showed us up a lot of unlite some stone steps. Tried to get in our room to be met by screams form a lady already in the room!!!! Back to reception second room again up a lot of unlite stone steps, no one in this one but not the room we had booked and it smelt dreadful. Was adked to stay there that night , absolutely not. Eventually we got the room we had booked and it was Lovley. First night drama over. Woke next day to a lovley view from our room. Now the room although being Lovley had patio doors that would not lock, maintenance arrived did not have a clue but did try in the end I had to adapt door to not open. Hot water was the same, have had no hot water for the entire duration of our stay and that is in a room that reception markets at £275 a night!!! Food apart from the salad is terrible and the same every night, chips with every thing and the cheapest quality we have ever seen with most guests leaving vast quantities we observed. Ourselves being on all inclusive have now eaten out at extra expense just to have a nice experience. Around the pool and most areas have very poor maintenance holes cut around the pool with sharpe jagged edges, bannisters not bolted into stairways and decking over the water loose and broken however staff keep it very clean. All that said most of the staff are lovely and hotel position is great. Afraid we would not return without a great improvement and investment by the management. Not a place you’d come to with impaired mobility or children.

On September 13, 2026, we called a hotel we found on Google and made a reservation for a Deluxe room with sea view in the main building. However, when we made the payment to Tatil Budur, we realized that we had booked it through an agency. Because the Tatil Budur representative entered the wrong email address extension, our reservation information arrived a day late, and we discovered they didn't give us the room we requested. When we contacted them again regarding the issue, we were informed that the situation had been rectified, but this was not the case when we checked in. Although a note had been added stating that we preferred a sea view room, hotel officials informed us that they only had garden view rooms available. The Holiday Budur representative at the resort (Ms. Ayşegül) stated that she could do nothing about it and that we should contact customer service. We tried to explain our problem three times, but the phones were hung up on us each time. Finally, we were told that our voice recordings were being listened to and that our room request did not have a sea view. When we requested the same audio recordings, they said they couldn't send them. We no longer believe we can shop safely through Tatil Budur. We don't know if the hotel could have intervened at that point. We checked into our room around 3:30 PM on September 21, 2026. The reception and bellboy were very friendly. We had specifically looked for a hotel that didn't allow pets when choosing it. But as soon as we stepped into the lobby, we were confronted by a huge dog. He wasn't aggressive, of course, but I'm allergic to cats and dogs, so I was affected as soon as I entered the hotel. When we inquired about the situation, we were told the dog belonged to the bosses. It was disturbing. When we went down to the pool bar area, there was another smaller breed of dog belonging to the owners, which barked whenever it got bored. Because of my allergies, we had to play a game of hide-and-seek with the dog. Our bed was a combination of two bed frames that also doubled as a pull-out mattress. Therefore, it was very uncomfortable, and the gap in the bed kept opening up. My wife and I took turns falling into that void. We don't know what action the hotel would have taken because we didn't report this to them. Our room, common areas, and pool were spotlessly clean. Sun loungers not included. Some sun loungers are so comfortable that people hesitate to even sit on the edge, let alone lie down on them. We were told that entry to the hotel was only possible through the reception area, but there is a passage from the public beach right next door, and there is no security whatsoever. You enter the sea from the piers, but the stairs aren't very safe. The stairs on the pier, especially the one near the castle, are constantly wobbling and don't feel safe. The towels and bed linens provided by the pool were spotless. You should have no reservations about this. The amenities and meal times we were informed about when we made our reservation do not match what the hotel actually implements. We especially recommend that you ask about this before you go. The buffet breakfast, dinner, and lunch were excellent. The snack was great. There was an option for every taste. The chances of you going hungry are very, very low. The workforce is 90% young and inexperienced. However, they are very talented and friendly. Therefore, although the process is sometimes disrupted, it generally runs quite smoothly. Everyone is very friendly. We especially want to thank our bartenders on the evening shift. They not only made delicious cocktails, but they also constantly offered suggestions for us to try new things. They were also very enthusiastic and quick in finding the item we lost in the pool. We also thank you for that. I'm writing this review while still at the hotel. We checked out of our room at 12:00 on 24.09.26, but they told us we could stay at the resort and continue using its facilities while waiting for our flight. This was a huge advantage for us. However, ultimately, we would have expected the group of bosses at the hotel to be more isolated. A constant state of panic and commotion prevails in shared spaces. A waiter came rushing to collect the backgammon set we had just played with. Because I need to take him. We shut it down in the middle of the game and returned it to them. They kindly brought another backgammon set in its place, but it was a very silly gesture. We overlooked many things in order to enjoy our vacation. You won't regret it if you choose to, but you will experience some inconvenience.

We started having problems with the reservation as soon as we checked into the hotel. Anyway, we accepted the room they gave us, but they said it wasn't available. The staff at reception were very helpful. The food is varied and tasty, no problem, the only issue is that the meal times aren't the same as what the hotel told you when you booked it. The staff are friendly kids—I say kids because they really are kids. They have some issues with experience, but they are diligent. It's amazing how they managed to gather so many skilled kids together. The room was clean; it was cleaned every day even though we didn't ask or leave a card. The pool is clean, the sea is beautiful, but it doesn't have its own beach; if you want a sandy beach, you use the public beach. It has its own pier, but it's not very sturdy and constantly wobbles (I'm referring to the stairs leading down to the sea). The hotel had a sign saying it wasn't pet-friendly, but we chose it because my wife is allergic to pets. However, the owners' dogs were roaming, sleeping, and barking constantly in the common areas. Their priority was always the bosses, who said we even had to give them the backgammon board we had, taking it from us and giving it to them. I thought to myself, "I hope they don't want us." There is a fly problem in the shaded areas at the pool bar. The sun lounger cushions were dirty, dinner service ends at 9:30 PM, and while you were eating, they said, "We're closing in 5 minutes at 9:35 PM, please leave." We left our food and went down. I think I've mentioned all the negatives; otherwise, it was enjoyable. The clientele was respectable, mostly foreign guests. There are only two elevators, but that's enough.