Flamingo

A beautiful place with parrots at the hotel which the kids loved very much. A pool area which was perfect for the kids to play without being to much disturbance for the others. Easy o take a paus and have lunch. We loved it. The room and service was very nice. Clean and cozy. Breakfast with everything you need. A perfect place in Öludeniz, in comparison to the touristic feeling otherwise this was perfect location walking distance to everything and a place where you could get away from that busy feeling. Me and my husband tred the spa which was lovely and perfect for me-time. Recommend it highly.

This hotel was a complete catfish: misleading advertising, unacceptable hygiene standards, and a complete lack of responsibility from the management. We were not allowed to use the pool that was heavily advertised in the photos and on the website. Upon arrival, we were told that the pool was only for bungalow guests, which was never mentioned on Booking.com or on their own website. When we questioned this, we were told that we could “always take pictures at the pool.” It felt like they expected us to advertise their property for them without actually allowing us to enjoy the facility that attracted us in the first place. The room was in unacceptable condition: there was hair from previous guests, mold in the shower, insects crushed against the walls, dead insects collected inside the ceiling light fixture, dirty and disgusting drains, and holes in the bed sheets. When we complained, we were neither offered another room nor a partial refund. The response we received about the mold was that they “couldn’t do anything because it was deep-rooted,” as if guests should simply accept staying in a room with mold. The situation was made even worse by the fact that the only small bathroom window had been sealed shut with a piece of wood, leaving no ventilation. When we asked if we could use an iron to straighten our clothes, the staff told us to go to a store instead. For a hotel to not provide even a basic iron or ironing service is unacceptable. Additionally, the treatment of the parrots on the property was extremely concerning. One of the birds appeared to be losing a significant amount of feathers, and we witnessed one of the owners hitting it with a plastic bottle. Seeing an animal being treated this way was disturbing and raises serious concerns about the welfare of the animals kept at this property. This stay was a complete disappointment from start to finish. We felt deceived by the advertising, ignored when raising legitimate concerns, and left with the impression that guest satisfaction was simply not a priority. We would never return to this property and cannot recommend it to anyone.

We were highly disappointed with this hotel. We had very high hopes but as soon as we checked in all hope we had was scattered. First it started by the fact that the beautiful pool was only for bungalow guests, which was not clearly stated on the website or on booking.com… Only if you click on bungalow on the website you can see it has a private pool but since we were not booking a bungalow we did not open the bungalowrooms. The picture of the private pool is used as main picture which is quite deceiving. We specifically booked this hotel for the pool, we could have had any other hotel in the neighbourhood which would have saved us more money. They also told us we were only allowed to take pictures of the pool but not to swim in it, so we were only allowed to make free advertisement for them. But this was not the main reason of our dissatisfaction, the real shock came as soon as we were guided into our room! I have been to multiple hotels before but never have I seen such a dirty room as this one before!! There were hairs of the previous guests everywhere… on the bed, in the sink, in the shower and all over the walls in the bathroom. There were also dirty stains on the bathroom wall which clearly haven’t been cleand as well as the sink which was full of limescale. To top it all off there was dust above our bed and dead insects crushed on both sides of the wall. The ceiling lamp also collected multiple dead insects above our bed… The shower had mold staines as well due to no ventilation, the small window which should be used for ventilation is closed off in room 115. The rooms next to us all had open windows except for our room, which will most probably be the cause for the mold. When we went to reception with our complaints and all the pictures, they just called head of cleaning to check it out. The solution they gave us was that she was going to clean our room which should have happened before we arrived! We arrived very late so they had the whole day to clean so there was no excuse for the state of the room. When we requested another room they just told us that there was no availability but they did not even check or try to look for a solution. When we mentioned that mold could not just be cleaned we were answered that she would use steam to clean it as it’s not possible to get rid of mold that has been there for so long… the fact that this was their solution instead of fixing the mold problem to just wipe it off still blows my mind. When we stated that we were really disappointed with first the pool and then the state of the room the guy at the reception just told us that it was stated on the website about the pool. We asked for a compensation in some kind of way but this was also not possible. So we ended up paying way too much for a dirty hotel which is not even worth the 3-stars. Also on the request to use an iron to iron my clothes I was told that it was not a service they offer and I was supposed to bring my clothes to a shop in the neighbourhood to get it ironed… This really blew my mind! In all the hotels I have stayed in before they brought an iron to the room when requested and some had it standard in the room so to hear this answer was really a shock… I did not ask her to iron it for me, I asked for an iron to iron it myself so I don’t understand why they make such an issue out of it. This on top of all the above made the disappointment even bigger. During an excursion we spoke to another couple who stayed in the same hotel and they were also very negative about the hotel, this was the only hotel which had last minute availability so they had to take it and we all clearly understand why… I would never go back here nor would I recommend this hotel to anyone. Hygiene is the most important part and if you can’t provide this then there needs to be something done instead of just quickly changing bedsheets (if this even gets done). For people who still would book, make sure you won’t get room 115 as they are not fixing the mold issue and there is no ventilation in the bathroom.