Karbel Sun

Having stayed at this hotel 4 times previous I was really looking forward to going back. My stay was ruined by the hotel manager. From the start he was rude. Our room had ants everywhere, massive stand on the walls. The bathroom was mouldy and the door didn’t lock. When I asked for this to be sorted he was very rude and tried to say it was the card I said. I it’s the lock. After me being spoken to really bad and me standing my ground he finally sent maintenance to fix it. Breakfast is not great or worth the money. Food very nice from the menu. Pool area is nice but this stay it was dirty and stones in the pool which hurt your feet. Staff at the bar were lovely. It’s put me off ever going back to turkey again

The only good thing is the location, overpriced , the hotel is old, rooms not that clean , breakfast is not worth the money , we ordered extra bedsheet , since the one they gave us is paper thin , 3 times we requested and they didn't bring it , parking is available if you ask for it , the pool is okay , the water in the shower comes out 1 minute cold another super hot , no toiletries , only shampoo and body soap

Whilst I have to say the hotel itself was very clean and our rooms were cleaned everyday and the restaurant and bar staff were fantastic. My experience was somewhat ruined by the hotel reception manager and his staff. We arrived late at night to be told we had to pay £580 extra for a room upgrade, which was never booked. I refused to pay this so they showed us to our rooms and told me to come and see the manager in the morning. Upon returning in the morning, the manager was waiting for me to pay again to which I again refused. He then told me I would need to change room. He showed me a dark small box room, to which he said I wouldn't like, but if I didn't pay I could leave the hotel or stay here. After another hour of arguing he eventually admitted he had made a mistake with my booking, but said I wouldn't still have to pay £280 to stay in the room I was already in. I paid the £280 just to sort the issue as it was becoming super stressful and I have gone through my bank to get the money refunded. So it's a difficult one to review. Please take no notice of Jamie Benkert and his reviews on this hotel, as he stays there for free and they promote his eSIM company, which is crap by the way. The hotel is clean and the staff in general are very good. The rooms, apart from there luxury section, which are grossly overpriced, are pretty small and in need of major TLC. The breakfast selection is very limited and queues are a problem at the small hot section. A English breakfast is not included in the price of your stay and is around £8 per person. The drinks are quite expensive in the hotel, cocktails and smoothies especially. The pool is ok to be fair and there are enough sunbeds to go round. The umbrella's are a huge issue. Most of them do not stay up and need replacing. You need to take your own beach/pool towels. Would I stay here again......definitely not, but we did have a good holiday in Turkey. Unfortunately the hotel reception for a international hotel is just terrible and ruined the experience. The food on the strip was great and fairly priced as was the drinks. The the shops were great and not to pushy. Definitely and good place to holiday, but I just wouldn't stay here again.