Rolla Residence

Firstly, location is great and so was the room with a nice view. Secondly, great kitchen facilities although had to wait for over an hour for a cooking spoon. No complementary water is given every day. Had to buy our own. Bathroom had a 18th century hair dryer with cold air coming through & was told by the engineer that “we can’t help it thats all we have” Room- big and spacious, however the extra adjacent door to the next room is horrible! Walls so thin you can hear every word, children playing in the corridors. When I asked for a duty manager or any kind of manager.. was told the funniest thing “We don’t have a manager” I mean what ? I too am an ex hotelier but never have Never come across a thing like that. If you want a peaceful sleep. Don’t book this place . And lastly.. the picture when you type “Rolla residence” , pictures of Swissotel Al Murooj show so please change that.

I was booked on single supplement basis at Roll Residence and I was amazed by the sheer size of the room allotted to me - Master Bedroom with attached bath, living room, Kitchen, Dining Room and a common Bathroom for just 1 person. The service was super fast. The lady at the Reception had a walkie talkie to inform her staff in case of any problem. The Breakfast buffet spread was lavish. The Hotel is located close to supermarkets and a metro station. You will never find any Hotel that is so convenient to stay in Dubai.

TL/DR: Horrible experience at the Rolla Residence Hotel Apartment. Unclean rooms, terrible service and food, and an impossible parking situation. Rude staff and a lack of hospitality make this place not worth staying at. Avoid it at all costs. (Details and why are below; refer to the conclusion as well.) Rooms: ★☆☆☆☆ My uncle had to switch rooms because the initial one was unclean, which is unacceptable for any hotel, let alone a 4-star one. The overall cleanliness of the room did not meet basic expectations. I would share a photo but at the moment I was assured it wouldnt happen so refrained (which I regret) Service: ★☆☆☆☆ The service was bad. My uncle experienced a very bad breakfast. When parking, the security rudely claimed that the manager denied parking after initially approving it even after speaking to the guest, leaving us stranded. When I mentioned that I would be writing a bad review due to this awful and inhospitable experience, the security guard dismissively responded, "Go write it." This shows a blatant disregard for customer service and hospitality. The inconvenience is added further to the guest and visitors considering the location and the constant traffic. (More below) Location: ★☆☆☆☆ The parking situation is a complete nightmare. Driving to the hotel is stressful, and parking is practically impossible. The main entrance often has a "No Parking" sign that seems to be moved based on the manager’s mood, making drop-offs and pick-ups a hassle. The street is always packed with cars, effectively turning it into a one-way road with cars facing opposite directions on the second lane. Even if you manage to get approval to park at the back, the back entrance is down another one-way road with no one attending the gate. The security and, per him, the manager often like to change their stance on whether parking is allowed, even under a minute after their approval at peak traffic hours, leaving you stranded in front of the gate. There's a tiny little speaker, which you have to pray is attended to too; otherwise, you have to walk back to the front desk all the way from your car in the unbearable humidity and leave your car behind. Overall Experience: This hotel is to be avoided at all costs. The lack of hospitality is shocking. Between 6 and 11 p.m., the road is full, making it impossible to park at the front or back. Bur Dubai, anyway, is a crowded area full of traffic. Imagine being a paying guest and being told that your car can't be attended to or items dropped off after paying for a room. The staff shows no consideration for your troubles, regardless of whether you are paying or just need 10 minutes of their time. The behavior of the security and manager showcases that they do not care about hospitality, reflecting poorly on Rolla Residence Hotel. This sentiment is echoed in other one-star reviews, which also highlight issues of unhygienic conditions and poor hospitality. If there are other platforms where the hotel has a page, I would leave a review there as well, since the experience was that bad.