Oasis Beach Tower

We were really disappointed with our recent experience at Blue Beach Tower in JBR, Dubai. We had booked a 6-night stay from May 30 to June 6, and even received a confirmation email on May 28 confirming our full stay. However, upon arrival, we were shocked to be informed at reception that the hotel would be closing for renovation starting June 1st, just two days into our stay. We had no prior notice of this, and were told on the spot that we could either leave immediately or stay until June 1 and then check out early. While the manager was polite, he was ultimately not helpful in resolving the issue. We were told a refund was due for the nights we wouldn't be staying, but now over a week has passed, and we have heard nothing back. This experience was incredibly frustrating and poorly handled. We expected better communication and service from a hotel in such a prime location. We won’t be returning.

Arrived at the hotel on 30.05 and turns out the hotel closes for renovation on 01.06. None of the partners were notified. People come in and check out at 1.06 and don't give a damn where the hotel is. Dinners are terrible as 3*. There's nothing. Kids left hungry!!! Breakfast is less but I'm afraid to imagine tomorrow is 1.06. We went down to the pool this morning and it's closed, again do what you want! It's the first time I've seen such a boorish attitude towards guests and partners in Dubai. Attached is a video of dinner from 31.05 at Hotel 5*!

We had a wonderful stay at Blue Beach Tower Dubai, made even better by the warm welcome and outstanding service from the receptionist, Von. From the moment we arrived, she was incredibly helpful, professional, and friendly—always ready with a smile and quick to assist with anything we needed. Her attentiveness and genuine hospitality made us feel right at home and set the tone for a relaxing and enjoyable stay. Thank you, Von, for going above and beyond