Crowne Plaza Deira

Shoutout to Ms Kevi, Mr Abdo (Pool bar), Mr Benny (Engineering). All were very helpful and proactive. Abdo made our time in pool bar majestic. Benny helped us to fix tv and later he changed the entire tv due to connection issue big thanks to him for his caring for the guest. Kevi helped us with smooth checkin and gave us good room.

This is a much older Crowne Plaza Property in Dubai, compared to some of the newer additions in the CP family. However, it is conveniently located and is very well maintained. Also, some floors have been renovated with tastefully done spacious and comfortable rooms. F & B is consistently very solid, with enough variety during all meals. People / Staff are courteous and helpful. Particular Mention must be made of outstanding service standards maintained by Ms Rona (Front Office) supported very well by Ms Kevi, along with Outstanding Service from Mr Ibrahim (IRD), supported excellently by Chef Mushtaq, Chef Pooja & Ms Angelica. Ms Crystal too was very kind & hospitable. Housekeeping by Mr Yaseen was timely & effective. The Lounge being closed is a bit of a dampener, but the overall great hospitality makes up for it substantially, leading to a very satisfactory stay.

I booked this considering Crowne plaza hospitality but unfortunately I have had better and much comfortable stays with holiday in express hotels. The hotel is shabby, boring and somewhat uneasy. I got an upgrade to a suite and the suite was huge. Just how a suite should look and feel. But, it was dark. Half of the lights were not working. The panel on the desk is almost dead. Connections don’t work. Laptop won’t charge properly. The sofa was huge but every seat was unfit and uncomfortable. Fortunately the tv was connected with local cable. The master bedroom was spacious but the tv had no connections. The only fully functional component of the room was the bathroom. I stayed for 3 nights and twice ordered room dining. The food was stale and the second time gave me bad jitters and a bad stomach. Eventually the last night I ate out to avoid food in the hotel. The bar seems interesting. Maybe on weekends it’s buzzing. Difficult to comment. Breakfast is average. Nothing great, no long spread and slow and boring. I have stayed on many Crowne plaza’s and their F&B is the strongest selling point. I hope the management reads this review and take necessary actions. The two stars I have given is purely for the staff. Despite of all the limitations, the staff was amazing. The front desk to the restaurant staff to the room dining staff and the staff at the bar. They were all IHG hospitality level. I hope some day I future if I return to this hotel, it’s better and for the best.