Very bad experience – first visit review
Going into the details:
1. Booking Issue: Firstly, regarding booking—there is no difference between online booking and walk-in rates. However, this is something you only realize after experiencing it for the first time, as it is not clearly communicated.
2. Water Heater Problem: The room water heater was not working. There is no dedicated water heater switch for each room; instead, they had to access another guest room to control it. After calling housekeeping, the response was very delayed. Eventually, they could not fix the issue and asked me to shift rooms.
I checked four rooms, and none were in a condition suitable for a comfortable stay. Then I was moved to another floor, where I had to change two more rooms before finally getting one that was functional.
Even in the final room, the door lock was unreliable, and the access card worked inconsistently.
3. Noise Issue: The initial rooms were very noisy due to sound coming from the bar, making it difficult to rest.
Window Quality: The window glass fittings are very loose. Even with slight wind, the windows shake and create noise.
4. Parking Concern
It is mentioned that valet parking is available, but it is chargeable for guests. Also, there is no proper dedicated parking for guests. This defeats the purpose of offering valet parking as a facility.
5. Customer Service Attitude
When I informed them that I would leave a review based on my experience, their response was simply “OK,” which clearly shows a lack of concern for customer feedback.
