New Peninsula

I had a very surprising and disappointing experience at a hotel in Dubai. The service was absolutely pathetic. I booked a room for one night today through Agoda.com and received a booking confirmation (Confirmation Number: 517848283). The payment was already deducted from my account. However, when I arrived at the hotel, the receptionist told me that they were fully booked and did not have a single available room. They said it didn’t matter if I had booked online because they hadn’t received any payment or booking from Agoda. I was extremely frustrated, as I had traveled all the way from Ras Al Khaimah to Dubai, only to be denied a room. The receptionist was very rude and dismissive, simply telling me to check another hotel because they were fully occupied. This was the first time in my life that I had such a terrible hospitality experience in Dubai. I will never recommend this hotel to anyone—it was the worst experience I have ever had.

Reception staff they are not coprate with online booking costummer .if you book direct in hotel then they are very nice .even there is no phone in room to call reception for anything .the towel in room have smell and .but the bad thing bad behavior of reception they want us keep waiting and whos come direct book room in hotel.

Our Travel Consultant, Maria Anagnostou, was amazing. She planned a wonderful detailed holiday for us on the Peloponnese Peninsula. Not only was her itinerary complete, but Maria or one of the staff stayed in touch with us throughout our trip to make sure everything was perfect. We had professional and knowledgeable tour guides at Naflio, Mycanea, Mystras and Monemvasia. Our private driver, George couldn't have been more professional, knowledge and fun! We even had a wonderful cooking class in Nafplio with Costas and Agathi and a fun boat ride in Kardamyli. To top it off, before we left, Maria met us at our airport hotel with departing mementos of our lovely vacation.