Rating: ⭐ (0/5)
I am writing this stranded during a regional crisis.
1. The "Double-Dipping" Extortion & Forced Evacuation:
The hotel management demonstrated a shocking lack of "Duty of Care." Initially, we were provided with two nights of guaranteed accommodation by flydubai. However, at the peak of the crisis, the hotel staff called our rooms and ordered us to evacuate within 15 minutes, claiming buses were waiting for all flydubai residents. We were literally thrown out during dinner time, forced to leave in a panic for a non-existent flight.
After being abandoned at the airport for hours and finding no help, we returned to the hotel at 00:30 AM, exhausted and hungry. Despite our stay being pre-paid and guaranteed for two nights, the hotel refused to let us back in. They blackmailed us: pay out of pocket or sleep on the street. They sold us our own pre-paid rooms while we were stranded in an emergency.
2. Real-Life View: Dirty and Untouched Rooms:
After being extorted for more money, they put us back into the EXACT SAME UNTOUCHED ROOMS. As my photos prove (photo 4 and 5 ), the beds were unmade, our belongings left as were, and nothing had been cleaned since we were forced to leave. They didn't even pretend to provide a new service.
3. Living in a Biohazard:
The hygiene standards are horrible:
• Mould & Rot: Visible black mould and rotting fixtures in the bathroom.
• Biohazards: Filthy windows, practically opaque with dirt, and windowsills covered in thick layers of bird droppings that have clearly been there for months.
• Housekeeping Failure: Service is non-existent. Even after repeated requests, the rooms remain subpar and neglected. The housekeeping service is a joke. After ignoring our rooms all day, they finally showed up at 20:00 (8 PM) while I was in the washroom.
Upon reading other reviews this has been an ongoing situation for a long time, unprofessional attitude from all sides.
4. More LIES:
The cherry on top, the photos when searching this hotel are AI generated. Time Grand Plaza Hotel Google search shows AI-generated images (see the Meta AI watermark on their google room photos!) and should be reported immediately to prevent guests from being misguided!
VERDICT:
Time Grand Plaza Hotel is a parasite on the hospitality industry. They have zero respect for "Duty of Care" and even less for international consumer law. To throw guests out in the middle of the night during a war-related crisis is a stain on Dubai’s reputation. I will be pursuing every legal avenue with the Dubai Department of Economy and Tourism (DET) and international aviation authorities to ensure this hotel is held accountable for their illegal actions. This establishment doesn’t control their shared photos and misguides guests about their rooms and uses crises to steal money from guests. AVOID AT ALL COSTS.
