Versailles

Alert!!! Avoid this hotel at all costs. It’s the worst hospitality experience I have ever encountered. The club on the first floor blasts music so loudly that sleeping is impossible. The reception staff were shockingly rude Sheryl, ANJALI, they argued with me, showed zero respect and told us to call the police or checkout because complaints “won’t affect them.” Absolutely pathetic service and no sense of guest care. Never staying here again.

Booked a room earlier, asked for a quiet room on the upper floors. Got a room on the second floor that is above the karaoke club (there are only THREE on the first floor) that start work from 11 p.m. Silence, like sleep, can be forgotten. In the hallway of the room, instead of the wall - a door, to the next room (locked to the key), where the guests "were not having quiet conversations at all". Room available, there is a kettle, a fridge, a large bed with clean linen and a broken safe. The air conditioning did not work, blowing strong cold, which prevented not only sleeping, but even being in the room. After two failed attempts to remedy the situation, the air conditioning was turned off. Large shower with all "facilities" except the shower curtain (spatter all over the shower). A meagre breakfast with the cheapest instant coffee and slices of melted cheese is the "ultimate dream" of any tourist, as are chicken sausages. The small pool is practically falling apart, as are the deckchairs. Summary: can stay overnight, on the upper floors and without breakfast. The only upside is proximity to the subway (we close our eyes to what's going on outside). The hotel does not as not meet 4*, maximum 3... I booked a room in advance, asked for a "quiet room on the upper floors". I got a room on the second floor, which is located above the karaoke club (there are only THREE of them on the first floor), which opens at 11 pm. You can forget about silence, as well as about sleep. In the corridor of the room, instead of a wall, there is a door to the next room (locked with a key), where the guests "were not at all quietly talking". The room is free, there is a kettle, a refrigerator, a large bed with clean linen and a non-working - broken safe. The air conditioner did not work, it blew a strong cold, which did not allow not only to sleep, but even to be in the room. After two unsuccessful attempts to fix the situation, the air conditioner was turned off. A large shower with all the "accessories", except for the shower curtain (splashes all over the shower). A meager breakfast with the cheapest instant coffee and slices of processed cheese, this is the "ultimate dream" of any tourist, as well as chicken sausages. A small pool is practically falling apart, as are the sun loungers. Summary: you can stay overnight, on the upper floors and without breakfast. The only plus is the proximity to the metro (we close our eyes to what is happening on the street). The hotel does not correspond to 4*, maximum 3...

I traveled to Dubai and it was my 3rd stay in hotel. I arrived very late thank you duty manager Dhawal for giving best service, he is doing his work from bottom of his heart. Well done, and of course there’s couple of staff which hotel wouldn’t be a hotel, they are Insha, Jathagat, Nadeem, thank you guys to made my stay memorable.