Banyan Tree Ras Al Khaimah Beach

“I chose The Ritz-Carlton to celebrate a very special occasion with my family, but unfortunately the experience did not meet the standards expected from such a prestigious brand. Despite informing the hotel that I was traveling with children, the room was not properly prepared. We found spider webs in the bathroom which seen that not clean for long time , mini bar was easy to reach for kids , no personal cleaning kits was available . The response from management was a generic apology and a discount offer for a future stay, without addressing the specific concerns raised. I have attached photos so other travelers can judge the situation for themselves.”

I have visited luxury properties across the world, and the Ritz Carlton brand has always stood for something I hold in genuine regard: a culture of hospitality, warmth, and unwavering respect for every guest. That is what made this experience so difficult to process. During a recent visit to the Ritz Carlton Ras Al Khaimah, Al Hamra Beach, a member of the pool team physically handled and relocated my personal belongings without asking me. This happened three times. On each occasion, I clearly stated that I did not wish to be moved. My objections were not acknowledged. The reason given was that another guest had reserved the sunbed. That guest was not a hotel resident but an outside day visitor. When I raised this, a manager confirmed to me that the property operates on a first come, first served basis and that no sunbed reservation system exists. The pool team’s actions directly contradicted the property’s own policy. What I experienced was not a misunderstanding. My belongings were moved, repeatedly, without my consent, despite my clear and repeated objections. No guest, at any property, should have their personal belongings handled without permission. At a five-star luxury resort, this falls so far below the expected standard that I find it genuinely hard to reconcile with the brand values the Ritz Carlton is known for globally. I am a resident of Ras Al Khaimah. I wanted to love this property. I still believe it is capable of the standard it represents. But what happened on this visit was a failure of basic guest dignity, and I feel it is important that others know, and that the property has the opportunity to reflect on it.

We had an exceptional stay at The Ritz-Carlton Al Hamra Beach. The private villas were beautifully designed, offering comfort, privacy, and stunning beach views. The staff went above and beyond to make us feel welcome, providing warm and attentive service throughout our stay. The peaceful atmosphere, pristine beach, and excellent dining made for a truly relaxing and memorable experience. Every detail reflected luxury and care. We would highly recommend this resort to anyone looking for a tranquil beachfront getaway and look forward to returning in the future.