Beechlawn House Hotel

Terrible experience. Avoid at all costs. Staff need training. Hotel Restaurant was recommended to us. We have a family member in from Australia and the 3 of us went to the hotel expecting an enjoyable meal, nice surroundings and good service. On arrival, the restaurant looked nice and colourful. We were hopeful of a pleasant evening. Had arrived at 6:40pm and at 8pm we still hadn't received our mains. We finally left after paying for the 2 appetizers we had. Saying that, the Vegetable Soup & Roll I had was sent back the first time as the soup was lukewarm and there was blueold on the roll. No appologies from the senior waitress/assistant manager who was serving us. We flagged her down several times to ask when our food was arriving, only to be told 5 mins each time, which turned into 15 mins and still no food. No-one came to check on us or offer any updates or explanation for the delay. Finally when it was after 8pm and 1 hr 20 mins had passed, we said it was unacceptable & were leaving. Only then did our server say, oh we are short-staffed tonight and it will be 5 mins and the food will be out. She pointed in the direction of 2 tables near the bar and said our food was next after theirs. That was interesting to hear as I had passed those tables on my way to the toilets after I had ordered and there was no-one sitting there so they obviously arrived after us. Why was their food coming out before ours? Our orders were not complicated. Steak Sandwich, Salmon and a Haddock. Can't comment on the mains as we never received ours. The service was definitely subpar and I'm not the only reviewer stating that. It us obvious that staff need training or retraining to bring service standards up. A real disappointment for an out of town guest who would have possibly have stayed in the hotel on a future visit but based on this experience, will not. I really feel this hotel could make more of an effort. I expected more and unfortunately received poor sevice and no appology whatsoever on the fact we didn't receive our meals in a timely manner.

I booked a table for 6 family members on Thursday 25 June 2026 for 7.15pm. On booking the table I requested a table at the back and was told it couldn't be guaranteed but would see what they could do. I had to pay a £30 deposit upfront for the booking. When we got to the restaurant at 7.15pm it was 8.30pm before the STARTER was served! The service was absolutely awful, the place was packed to the gilders and it was very clear they had let in far too many people and were unable to cope with the numbers. When the starter plates were finally cleared there was another one hour wait for the main meal to arrive. We got our main meal at approximately 9.25pm. The standard of food was just ok and nothing to write home about. This was a ridiculous amount of time to wait on a meal, and no one apologised or advised as to why we had to wait so long for our food. When we finished eating our main meal around 10.00pm no one came near use to take the plates away. After waiting until almost 10.20pm we had to ask someone to remove them and for a menu for dessert. The lady told us we were too late for dessert as the kitchen had closed!! I couldn't believe what I was hearing. We were there from 7.15pm and if the service had been even adequate we would not be asking for dessert menus 3 hours after the booking time. We were unable to get anything other than ice cream for dessert as the kitchen was closed. I don't often write reviews but I felt compelled to share my experience on this occasion. It wasn't cheap and the cost far outweighed the level of service and customer expectation! If anyone is planning a restaurant meal, please consider this review and try somewhere else instead. Potential visitors need to be aware. I had visited on 2 previous occasions and it was ok, but this level of service was completely unacceptable and we won't be back.

The 1st room they gave us ,we had no hot water,so we were upgraded to an Executive Suite at no extra charge.The plumbing in the sink here wasn’t a lot better.Noise level on the 2nd night was dire until well after 12 midnight.breakfast was adequate. Food in the Restaurant was good, but noisy. I wouldn’t stay there again.!!!