Holiday Inn Express Bedford By IHG

Exceptional value for money. Accommodation was very clean and comfortable, everything you would expect, we could not fault it. Breakfast was really good apart from the coffee which was out of a machine and very strong. Staff were all friendly and very helpful.

My stay at this hotel has been the very worst experience had at an hotel. Booking was for one overnight stay. And was to avoid the drive back to London following attendance at a celebration. In the early hours on the morning of the 14th June I retired to bed after 01.00, I woke 20 minutes later having felt some itching on my lower arm. I completely covered myself to prevent whatever it was that had caused the discomfort. But a short time later again I was woken with more severe discomfort and constant itching. So leaving the bed to check what the problem was, in the bathroom. The itching was intense and I could see swelling on my forehead and my arms also the itching to my back was uncomfortable. All I could do was to continuously use cold water to eliminate the itching and get the swelling down. Finally at 06.30 I got my belongings together and left the room to sit in reception. A staff member was there so I informed him of this awful experience he began to do something on the computer whilst saying he would go to the room. I asked him for his complaint procedure again he spoke of needing to check the room. He also stated another room was available he was told my booking was an overnight stay. Again he was asked for complaints policy. To the end of his shift-when he left the hotel he did not return to me or give me his complaint procedure. I received verbal procedure after having to approach and again inform a staff member who arrived later. Whilst at the hotel I emailed the manager as instructed. I informed manager of unfortunate experience. On return to London some hours later I received manager’s response, I was informed an investigation would be carried out. The manager also asked for picture proof a day later. Of course I don’t have photos of the injure at the time of incident because I was busy swabbing to stop itching and getting the swelling down. However I took photos and sent to manager. It’s been 2 weeks since contact with the Hotel manager and still there’s been no response or any information regarding their investigation outcome. I WOULD NOT RECOMMEND THIS HOTEL

The location is okay, not too far from downtown Halifax. Although some of the staff (front desk and manager) are great, I’d say avoid others. The room had rodents in it and smelled. I would say avoid this place, there are many others in Halifax that are more concerned with your contentment when you stay. I’d say book online, the discrepancy between online booking and what the hotel were offering were different. The rooms were accessible but dealing with the rodents and the owner and some of the staff were not worth it.