Comfort Hotel Luton

I have stayed all over the uk in perhaps 80+ hotels/guest houses during the past two years! Price, location and comfort are always a prerequisite for any booking I make! Here at the OYO London Luton I have found a great price, comfortable and clean rooms and very courteous, polite and decent staff. A great place when working away. Affordable and pleasant. I fully recommend this place.

we booked a room for 1 night only prior to an early morning flight from luton airport, the hotel did not inspire me at first glance but once INSIDE it was clean comfortable and very warm with a free overnght car park visible from my room window. after obtaining various discount codes the cost was half the price of the cheapest other hotel between luton city centre and the airport the big bonus was the closeness to city centre pubs etc

Basic Hotel for Pocket Change, it ain't the London Hilton but a room for the price of a drink there. NIGHT ONE: Liked · The Receptionist ( Jess ) was extremely presentable & very professional in how she presents herself, her customer care skills were the best of the staff I encountered, I gather she is the assistant manager/manageress ? from what I saw she should be the manager/manageress as she stands out as having the required skills & attributes to make people feel like their stay matters to the hotel. I can't fault any of the reception staff as they all try their best & they do seem to be working in less than perfect conditions due to the hotel not being of an acceptable standard but is suffice as a Bargain Basement Hotel, some remarks made by others are quite harsh as you really do get what you pay for ;-) if you want opulence, pay opulent prices for opulence in a 5 star hotel, if you want cheap & cheerful for pocket change, it is wrong to complain when you get 'cheap & cheerful accomodation ' Disliked · Bed was extremely uncomfortable, no shower in room but there was a bath. Room 302 was a very NOISY room. In defence of the hotel staff they are quite open in telling guests that the bed bases are awaiting replacement & that with the new mattresses I would imagine the sleep quality will improve, if you want opulence, pay opulent prices for opulence in a 5 star hotel, if you want cheap & cheerful for pocket change, it is wrong to complain when you get 'cheap & cheerful accomodation ' but the standard of bedding does need drastic improvement......other than that I found the place suffice for what the room rates are & the hotel has just reopened after a long closure due to COVID-19 I found the hotel to be significantly cleaner than the photos posted on tripadvisor show, so self assessment of the hotel is best made during any stay you make. NIGHT TWO: Great Receptionist Staff but currently a SubStandard Hotel with no frills etc. Liked · Receptionist ( Linden ) was trying his best to make guests feel welcome,however it is quite a hard job for the receptionists because the hotel is quite shoddy in appearance in most areas. I actually stayed 3 nights on a recce stay to report on the hotel facilities & general presentation. Disliked · The Hotel Management have a policy on taking a £50.00 security deposit ( if you don't pay, you don't stay !!! ) Now, whilst I didn't personally worry about that as it is a REFUNDABLE PAYMENT if nothing is maliciously damaged or breakages occur I do feel it is worth mentioning it because some clients booking a room here might be on a tighter than normal budget & not have a spare £50.00 to leave at reception during their stay ( The payment has to be paid in CASH as well ) During my 3 night stay I was given rooms on the 2nd Floor ( which is actually the 3rd level by US standards ) & there isn't a lift in the hotel. The corridor on that level doesn't have lighting all around the corridor so it is quite dark in places at night. The WIFI is very weak on the 2nd Floor ( which is actually the 3rd level by US standards ). The Bed in Room 308 was extremely uncomfortable, however I have covered that in my other reviews on the 2nd & 3rd nights stay at this Hotel as all the rooms I was given had uncomfortable beds ( rumoured to be getting replaced during late September 2020 so any stays after the 1st October 2020 shouldn't be getting Sleep quality complaints ).