Best Western Calcot

On a previous stay we had a number of issues. I contacted the Hotel by E mail & received a very generous offer from Tom Wright the front of house manager. That if we returned we would have a greatly improved visit. We returned on the 30th of May & were really impressed by the quality of service we received. The room was a great improvement over the previous one & the service we received from all the staff was excellent. A special mention to Chris & the staff in the restaurant who great. Thanks again Tom. If we are ever in the area again we will be sure to be in touch.

The room had a musty smell, which was probably as a result of the amount of dirt around. Bathroom fittings - dirty, doors - dirty, radiator - god knows what that was! switches -dirty, carpet - dont think about it. This wasn't just a missed cleaning, to get to this level it must have taken weeks. However, the staff were all very pleasant

Rooms are dated...light didn't work...soap dispenser empty...food poor...chef couldn't cook poached eggs.... everything meal of chicken Tikka madrass was disgusting...