Crowne Plaza Reading East By IHG

4.0 / 5

•

Wharfedale Rd, Winnersh, Triangle, Reading RG41 5TS, United Kingdom

Reviews from Guests

4.0/5

2,124

Reviews

from real guests

Stefan0s1

Very nice hotel, clean. The location is good if you work in Reading. You can however go to Paddington, London, by railway

S8771BFmichelled

Me and my sister decided to have a few days away were we could just unwind.

sophiehR8502CD

I was attending my mum’s 70th birthday and had experienced a panic attack before travelling. I asked about changing my booking because I was struggling with anxiety, but ultimately attended because I did not want to miss such an important family occasion. Unfortunately, the stay itself added to the stress. The room was extremely hot and I requested a fan because I was experiencing sensory overload. I was told a fan would be brought to me, but it never arrived. Later, a member of staff apologised and confirmed that I should have received one. My first impression of the hotel was also disappointing. When I arrived at reception, I witnessed a receptionist having a disagreement with a couple regarding their booking. From what I observed, they believed they had a valid booking and the interaction came across as rude and unprofessional. It did not create a welcoming atmosphere on arrival. What I found most disappointing was the conflicting information afterwards. I was later told that I had declined a fan, which is simply not how I remember events. I was also left with the impression that my concerns would be looked into sympathetically, only to receive a very different response later. Overall, I left feeling unheard, unsupported, and disappointed by the communication and handling of my concerns. For a hotel of this standard, I expected much better customer service, professionalism, and consistency from staff.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Greek Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

Game Room

Russian Spoken

Korean Spoken

Golf Course (within 2 miles)

Icelandic Spoken

Terrace

Italian Spoken

Car park [on-site]

English Spoken

First aid kit

Room Service

Facilities for Disabled Guests

Golf course [on-site]

Portuguese Spoken

Hindi Spoken

Library

Lockers

Bulgarian Spoken

Security [24-hour]

Heating in public area

Restaurant

Massage

Japanese Spoken

Shared Lounge/TV Area

Chapel/Shrine

Elevator

Dutch Spoken

Invoice provided

Doctor/nurse on call

Face coverings on staff

Polish Spoken

Hand sanitizer

Grocery Deliveries

Body scrub

Latvian Spoken

Anti-viral cleaning products

Czech Spoken

Hot water linen and laundry washing

Shared stationery removed

Currency Exchange

Postal service

Car park [charges apply]

Safe dining setup

Physical distancing of at least 1 meter

Body wrap

Daily disinfection in common areas

Dry Cleaning

Car park [free of charge]

Daily disinfection in all rooms

Spanish Spoken

Wi-Fi in public areas

Swimming pool

Hungarian Spoken

Free face masks

French Spoken

Temperature check for guests and staff

Hair/Beauty Salon

Casino

Garden

Rooms sanitized between stays

Cashless payment service

Cash withdrawal

Nightclub/DJ

Fax/Photocopying

Babysitting/Child Services

Sanitized kitchen and tableware items

Turkish Spoken

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Greek Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

10 Available Room Types

1 King Bed Standard Accessible

32 Square Meter

Accessible vanities

Hearing accessible room and/or kit

Entire unit wheelchair accessible

Roll-in shower

Transfer shower

Electric Kettle

Accessible toilet

Bathrobes

Hair dryer

Mirror

Private bathroom

Shower chair

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Laptop workspace

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Safety/security feature

Non-smoking

Shower

2 Twin Beds Standard Accessible

25 Square Meter

Accessible vanities

Hearing accessible room and/or kit

Entire unit wheelchair accessible

Roll-in shower

Transfer shower

Electric Kettle

Accessible toilet

Bathrobes

Hair dryer

Mirror

Private bathroom

Shower chair

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Laptop workspace

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Safety/security feature

Non-smoking

Shower

1 King Bed Premium

30 Square Meter

Entire unit wheelchair accessible

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Non-smoking

Shower

1 Super King Bed Junior Suite

32 Square Meter

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Safety/security feature

Non-smoking

Shower

1 Queen Bed Standard With Sofa Bed

25 Square Meter

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Laptop workspace

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Safety/security feature

Non-smoking

Shower

Facilities Details

Pool and Spa

Sauna

Massage

Spa

Fitness Center

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Room Service

Buffet-Style Restaurant

Restaurant

Grocery Deliveries

Breakfast service

Bar

Front Desk Services

24-Hour Front Desk

Lockers

Currency Exchange

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Postal service

Family/child friendly

Kids club

Casino

Cash withdrawal

Nightclub/DJ

Babysitting/Child Services

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Game Room

Terrace

Library

Shared Lounge/TV Area

Chapel/Shrine

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Doctor/nurse on call

Face coverings on staff

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

Greek Spoken

Russian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Portuguese Spoken

Hindi Spoken

Bulgarian Spoken

Japanese Spoken

Dutch Spoken

Polish Spoken

Latvian Spoken

Czech Spoken

Spanish Spoken

Hungarian Spoken

French Spoken

Turkish Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Pets allowed

All Spaces Non-Smoking (public and private)

Car park [on-site]

Facilities for Disabled Guests

Golf course [on-site]

Security [24-hour]

Family Rooms

Elevator

Body scrub

Car park [charges apply]

Body wrap

Air Conditioning

Car park [free of charge]

Swimming pool

Garden

Non-smoking Rooms