Holiday Inn Reading M4 Jct10

Very nice hotel, clean. The location is good if you work in Reading. You can however go to Paddington, London, by railway

Me and my sister decided to have a few days away were we could just unwind.

I was attending my mum’s 70th birthday and had experienced a panic attack before travelling. I asked about changing my booking because I was struggling with anxiety, but ultimately attended because I did not want to miss such an important family occasion. Unfortunately, the stay itself added to the stress. The room was extremely hot and I requested a fan because I was experiencing sensory overload. I was told a fan would be brought to me, but it never arrived. Later, a member of staff apologised and confirmed that I should have received one. My first impression of the hotel was also disappointing. When I arrived at reception, I witnessed a receptionist having a disagreement with a couple regarding their booking. From what I observed, they believed they had a valid booking and the interaction came across as rude and unprofessional. It did not create a welcoming atmosphere on arrival. What I found most disappointing was the conflicting information afterwards. I was later told that I had declined a fan, which is simply not how I remember events. I was also left with the impression that my concerns would be looked into sympathetically, only to receive a very different response later. Overall, I left feeling unheard, unsupported, and disappointed by the communication and handling of my concerns. For a hotel of this standard, I expected much better customer service, professionalism, and consistency from staff.