Mercure Heathrow

Long, drawn out check-in with inadequate staffing levels. No communication from receptionist with no guidance on how to get to room. Room itself was well used and in need of renovation. Air-con...

I was directing a group of 51 students, and staff were helpful at accommodating everyone at 11pm. The hotel was quiet, with restaurant for breakfast at 07:30. One morning we had to leave at 06:00 so...

I came to write a very belated review of this hotel only to see that it's been closed- but I still felt that I needed to write the review. I had the most terrible and craziest experience at this...