Longs Inn Hotel

Sorry to report that this pub is not what it may have been previously. Photos on Booking.com show quite a nice bar area…. I have no idea where that is because it does not exist now. Just a small, very dark grim looking bar. Our room was room 9. Right up the top of two flights of stairs. Which is fine except it’s very hot up there. There were four windows. Three of them are painted shut . The one that opened wasn’t enough for +20c heat. The outdoor garden area… isn’t terribly inviting. Sorry, not a good experience for us. No food available.

We were refused service at check-in simply because we travelled with our dogs. I called 4 days in advance three times, twice to explicitly confirm their pet policy and the third time to advise I had made the booking so we would be allocated one of the dog friendly rooms . Staff assured us over the phone that bringing our dogs was absolutely fine and we had been allocated a courtyard room which was dog friendly. Upon arrival the man on duty who advised he was the owner! showed zero empathy or flexibility, he advised he was not aware we had dogs and had no dog friendly rooms left and refused to let us stay as the other rooms had carpets. When I advised him I had called and showed him my call log, he stated as I didn't have the name of the people I spoke to then I had no proof what I had talked about. He also advised he had no idea who was working that day as they don't have a staff rota so would have no way of finding out who I spoke to!!! Even if he did find out who I spoke to they could lie and deny the conversation took place. As it was a bank holiday weekend they left us stranded without accommodation with absolutely no notice. We had no option but to turn around and drive 3.5 hours home. The customer service was cold, rigid, and completely unhelpful. A modern establishment should be more clear about its policies or accommodate paying guests. Avoid this place if you view your pets as family. To make matters worse, they resorted to blackmail. They threatened to withhold our refund if we posted a negative review. This is an unethical, deceitful way to run a business. They try to trap your money to hide their own mistakes. Avoid this place at all costs. They clearly do not care about their customers.

Filthy place. Floor not been vacuumed for some time. Dust mites on bed linen. Paint on curtains. Cracked windows. Springs sticking out of the bed. Misreable landlord only interested in telling you to close the bathroom (hardly a bathroom more an old telephone box) door in case the fire alarm is activated - no formal hello greeting - just get given a key and told about the alarm. For the area this place is horrendous.