Pentland

3.0 / 5

•

PRICES STREET

Reviews from Guests

3.0/5

389

Reviews

from real guests

awZ3472XE

Hotel lacks attention to details, room not like the one in the photo on website. Holes and paint on door in bathroom and fan dirty. Patch up job on bath sealant. Mirror missing from wall and holes left where screws were. Duvet flat and old, cushions on bed dirty, valance has hole in it. Dining room chairs old and no padding left in seat. Waiting staff inexperienced and all over the place. Table of 8 and we were served at different times meaning some of us had to start eating as long wait for some to be served. Food was a hit or a miss, burnt broccoli and top of fish and potatoes first for me. Some food lukewarm not caused by being rude and starting before others at table. Breakfast was good but a few health and safety issues with layout. Toaster at bottom of stairs, tea and coffee next to hot food with little room between them and table of guests. Staircase carpet pattern caused difficulty on coming down the stairs which caused one of our party to fall with serious injuries.

H9608ULchristinaw

Room clean and tidy. Beds comfortable so had a good sleep. Floors very squeaky especially bathroom and corridor. Was on second floor but no lift, staff did carry bags up to room, so made climb up a bit easier. Had problem with shower couldn’t cool water down. Did report a few times but nothing done so ended up not having a shower. Food very tasty, good choice especially since I was with a bus group and lots to serve. Breakfast needs looking at as food items and glasses and plates not kept topped up, but again tasty food. Reception and bar staff very good, young staff in dining room so maybe just needing a little more experience of interacting with guests, but we all have to learn. Would stay again if in the area but would request a ground floor room.

A8528TNcarolineg

Had a meal with family . Service from male wait staff was abysmal. No interaction unless requested. Had ordered a garlic and herb sauce with steak , and had to ask for it twice. Family member had eaten majority of steak while waiting for sauce to arrive. Then attended to by waitress Hollie , who was very attentive and interacted well with the group. She certainly could teach the male wait staff how to serve tables

Facilities Details

Free Parking

Free Wifi

Spa

Laundry

Fishing

Meeting stationery

Windsurfing

Golf course [on-site]

Ticket Service

Wired Internet

Horseback Riding

Smoke-free property

24-Hour Front Desk

Desk/workspace

Concierge Service

Free Parking

Free Wifi

Spa

Laundry

Fishing

Meeting stationery

Windsurfing

Golf course [on-site]

Ticket Service

Wired Internet

Horseback Riding

Smoke-free property

24-Hour Front Desk

Desk/workspace

Concierge Service

9 Available Room Types

Classic Double Room Single Use

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Classic Double Room

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Executive Double or Twin Room (Garden Wing)

Executive Double or Twin Room (Garden Wing)

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Exterior corridor

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Shower

Private bathroom

Bathrobes

Hair dryer

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Superior Double Room, 1 Double Bed, Ensuite

Superior Double Room, 1 Double Bed, Ensuite

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Private bathroom

Bathrobes

Hair dryer

Clothes Rack

Room service [24-hour]

Free bottled water

Classic Twin Room (Single Use)

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Parking and Transportation

Free Parking

Front Desk Services

Ticket Service

24-Hour Front Desk

Concierge Service

Activities

Fishing

Windsurfing

Horseback Riding

Entertainment and Family Services

Meeting stationery

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Golf course [on-site]

Desk/workspace