Brooklands Guest House

Booked this Guest House for 3 nights for my husband as I had to have an operation at Adenbrooks and would be in for a week. During my operation there were complications and my husband was beside himself with worry and didn't want to leave my side. He called the Guest House only to be told by the Landlady that she had just got out the shower and to call back. He called back to explain the situation and cancelled the booking for all 3 nights. He said that he understood that He would not get a refund for that night but hoped to get one for the following 2 nights. She said she would look into it. The next day he called again and she was extremely rude and uncooperative and would not give a refund. Fortunately I pulled through and after a while in hospital was able to go home. I was upset that the Landlady showed no compassion towards our situation and so we sent her an email explaining the situation in full and asked if she would look into a refund. We are still waiting on a response 3 weeks later. We have since found out that she is always rude and unfriendly and quite a few who have stayed were unhappy with their visit. I highly recommend that you DO NOT stay there.

Had two rooms booked as with friends. Shower in one room didn't work bed was held together with bits of angle metal and 2inch screws. Window would not stay closed . Second room had working shower but unfinished decoration and bear pipe work . One socket working which had a extension lead under bed and across floor to power TV and kettle.PAT testing out of date.no carpets on floors in room. Bannister on top walk way loose and is cut into 2 bits . Cobwebs in dining area . Unclean untidy and some things just dangerous. Picture at top of this page not this guest house for sure.

Although we did not stay in the room much it was very out dated and the cold tap in the room was pretty much falling off! For £68 for the night, there are a lot better alternatives for a cheaper price in the area. The only good point was the location.