Best Western Diplomat Hotel Spa

We stayed here for one night during the Philharmonic’s annual charity gala weekend. I live local so I wouldn’t normally spend the night here as a taxi home is affordable. However we were offered a discounted rate on an overnight stay so we decided to treat ourselves. This hotel is a gem, our room was modern with a large bathroom and everything you needed. The room and hotel is immaculately clean, the staff were really attentive and hard working. The food was excellent, I just couldn’t fault it. Unfortunately I didn’t have time to use the spa facilities so I can’t comment but I will definitely stay next year when I attend the Philharmonic’s gala.

Our choir hosted a gala dinner. We received fabulous customer service and the staff were amazing. In particular staff member Leanne Clarke - went over and above! She was so helpful and nothing was too much trouble - despite it being a very busy night! I would like to thank her for exceptional customer service.

Stayed here for two nights whilst visiting family. Friendly staff, lovely breakfast. Would definitely use again. Also very clean. Bathroom spotless.