Grosvenor Pulford Hotel And Sp

I wan to thank you , to all staff at this lovely hotel ! As my first time here , i was really pleased with the room , service and the food . All staff absolutely amazing , food was outstanding . And a special thank you to George , for his services and skills . The best professional waiter , i have seen in a long period of time. Thank you , and looking forward to come back again . Highly recommended ! Regards , Florin.

Here's what the hotel says: "Dogs are very welcome at the Grosvenor Pulford Hotel. We allow dogs in all guest bedrooms, Nelson’s bar, and the common areas and grounds" Here's reality - Nelsons bar is a VERY (VERY) busy pub mostly frequented by non-paying guests. So, as in our case, don't be surprised when you can't get a seat or are asked to leave your table as there is another booking. When we spoke to the hotel about our experience we were told that we could have sat in the garden (it was 10 degrees and raining !!). There is no where to have a pre-dinner/ post dinner drink if you can't use the garden and there is no service within the garden area so you need to cross an incredibly busy car park with your tipple of choice! Here's what the hotel says about breakfast: "Nelson’s Bar: Dogs are welcome here, and you can enjoy a more relaxed breakfast with your furry friend. It’s a cozy spot, perfect if you want to bring your dog along." Here's reality - the pub is NOT cosy - it's big and imposing AND it's not located next to the Palm Court restaurant (which is where you find your buffet breakfast). As a dog owner you need to seat yourself in the bar and then go and fetch your own breakfast from the Palm Court restaurant which involved walking through reception into the restaurant and then along to the far corner where you find the buffet - this resulted in me and hubby eating separately as by the time he'd done the walk of shame and then I went to get mine (only to find several items had run out so I alerted staff and waited) he'd finished his!! I personally didn't book a 4 star dog friendly hotel to find that the only place we could sit was in our room nor did I anticipate that breakfast would be Nando's style (get your own) I would also add that whilst we were having our breakfast the cleaners were cleaning and mopping around us - not great but even worse when we realized that as the cleaner was cleaning behind us at shoulder height (as there was a sort of mezzanine) that we were getting droplets from the mop on our table!! Having spoken to the hotel they did refund the charge for our dog - personally I think the dog had a better night / morning than us - the refund was £25 compared with a spend in excesses of £300. Dog friendly for dogs maybe (!) - dog owner friendly absolutely NOT - this hotel needs to decide if they want return guests spending £300 a night or locals buying a burger for £20.... Perhaps rather than seeing the reservations manager over the actual hotel manager could have found time.........

Great restaurant, fabulous food and excellent choice from their set menu.