Best Western Forest Hills

The room was ok , bath plug totally blocked with hair ! But my experience in the restaurant was awful First after 10 minutes I had to go ask for menus then go again to ask for drink menu. The waitress came and eventually took drink order and then came back to get food order. The drinks came bar one , the meal was a long wait then we given the wrong order ! Which was left at our table while the waiter checked ? He then took the food straight from our table to the correct one Our food eventually came and we were still waiting one one drink ! I then asked and was told “ I’m just going to get it “ we waited another 15 minutes and we were nearly finished our food so I asked again and got the eyes roll and off she stomped! The drink was then put on table with a “ heres your drink “ We then asked for sweet menus and picked they came quickly but after I paid and were leaving the waitress said here’s your sweets I explained we had already had them and yet again we I got the eye roll and a tut as she walked away The restaurant was quite and only another three tables taken I’m just glad it wasn’t busy if that’s the service/manners received when it’s quite

So after four months of chasing the hotel management for a refund my bank has finally recovered the payment. If there is anyone else still waiting for a refund raise a dispute with your bank and they will recover on your behalf. Fore st Hills don't even bother to respond to the bank within the 45 day period.

Wonderful location, good facilities. We had a spacious, clean and comfy room. But the food let the place down - big time. It is four miles from the nearest village so we ate in the restaurant on our two nights. The first night we had the catch of the day which was sea trout - but without the publicised mussels as they had “run out”. I had to cut the gristle from my lamb which the (excellent) maître d' offered to change but I was tired and didn’t want the wait. On the second night it was the same menu, which appears not to change during the season. There was a choice of 6 mains. But two were unavailable, with a substitute for only one. We asked for a bottle of Shiraz. “Sorry we’ve run out”. So, perhaps a couple of pints of local beer. - Yep, run out. This from a four star hotel at the start of the season. You had to feel for the staff.