Premier Inn Knutsford (Mere)

Ive looked at reviews but personly this place is great the staff tracey and ange make you feel welcome no its not the ritz but you aint paying for the ritz either but its clean warm and freindly

Clean tidy very polite nice staff reasonably priced

We booked 2 rooms for 2 nights (to attend a family funeral) 1 being accessible as essential for a wheelchair dependant adult. This was all carefully communicated when the booking was initially made and then reiterate on the phone 4 days before arrival. I also explained that we would be checking in late (approx midnight) and the hotel confirmed this was all ok. Assured no problem. When we arrived at 11pm to check in we were told that our 'accessible' room was up several stairs and steps and there was no lift in Casa Mere!!! Apparently our downstairs rooms had been given to other guests who had checked in before us. Andrew (and his wife who works at a different hotel nearby) worked hard to resolve the mistake and we were given rooms at the hotel Andrew's wife works at. We were so grateful at that stage just or have somewhere to sleep. Just to make it clear this was not Andrew's mistake but whoever had checked in previous guests at Casa Mere before our arrival. We eventually got booked into the other hotel at approx 1am or 1.30am. We also had a 2 yr old with us. Can you imagine!!!! We were all stressed anyway as the trip was to attend a family funeral. But it meant that we were between the 2 hotels and the arrangements that we had made for the morning before the funeral had to be scrapped so that we could check out of one hotel, get across to Casa Mere and get all or luggage in etc. George, the manager, was apologised and offered us a complimentary meal and a drink. I have requested a full refund.