The Broadway Hotel

I booked this hotel for a colleague and this was his opinion of the hotel: "In the room I discovered the toilet not flushed, and urine on the floor, curtains wont drawer, light flickers, desk falling apart, bed completely stained, bin with rubbish in, shower held up with cable ties. Bodily fluids on the shower wall, TV not working. WIFI also not working. Door Latch wont lock, so put a chair under handle and wedged it into bathroom. Rung the emergency number who said there was no room to swap to, and then tried to charge me for this room, saying it was not paid, and would call the police if I did not pay, I refused to pay any extra and calmly explained it was a corporate booking and it was already paid for, eventually the person on other end agreed. (I’d like to say language was difficult to understand). I asked what time breakfast was and got told 08:30 to 09:30, which sadly does not work when we need to be in venue by 08:45 ready for 09:00 on stage. As I write this email for the last 20 mins I been listening to doors slamming, and a people screaming and shouting. It is a hotel that on the front looks nice, but the inside is dated, tired, and lacks security, its not a hotel where you feel safe to leave your stuff." From conversations with locals, the general consensus is that if you're staying in the hotel you are brave. It was expressed a number of times that it is well know to be raided by the police and have visits from Environmental Health. After my complaint to the hotel, I was told that my colleague was lying about his experience, I have photo evidence that it is definitely not the case. Continued denying and pointing the finger at everyone else except yourself is disappointing, own your mistake and be better! We did see the hotel hurriedly throwing away bedding, and other items, as they are preparing for a visit from Environmental Health, did they get tipped off or was it just a hunch after our stay, who knows?

Afternoon, I made a booking through booking.com for a room to have amenities to meet my disability needs. I specifically requested a room with a walk-in shower in the comments section of the booking and that I also will be bring my small dog. I paid £72.77 for a room and also paid £8 cash for my dog on arrival. I am very disappointed to read that you have refunded me on only £8.53 rather than £80.77. You have failed to provide room amenities that I had paid you for. I would like a full refund within 7 days, other wise I will open a Alternative Dispute Resolution (ADR) https://www.retailadr.org.uk/hotel-and-leisure/ I will use the power of social media to reach out to disable people not to book through booking.com and leave very bad reviews for the hotel. As a disable person £80 is a lot of money and look forward to a total refund.

Quite a basic hotel but with lovely staff and a nice free breakfast included. Clean and with a lovely comfy huge king size bed. Fantastic value for money, will hope to return next time we are visiting! Thank you :)